MA
Mf Autobody
Verified Business
MA
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MF Autobody delivers consistently strong panel beating and customer service, with customers highlighting flawless paintwork, regular communication, and friendly professional staff. The vast majority of feedback is overwhelmingly positive, with vehicles often described as looking better than new. A small number of dissatisfied customers cite delays, poor communication and unresolved repairs, but these are outliers within a strongly positive sentiment trend.
TrustIndex
9.5
Ranking
#2
in Repairs & Service
NPS Score
64
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Mf Autobody is widely praised as a professional panel beating and autobody repair operation. Customers consistently highlight high-quality workmanship, regular progress updates, and friendly, helpful staff. A small number of detractors describe communication breakdowns and disputed repair quality, but the dominant pattern across recent feedback is satisfaction with repairs, timing, and the overall customer experience.
Mf Autobody's biggest strength, according to Hellopeter's AI analysis, is Service, Repairs & Maintenance. Customers describe repairs as flawless, with vehicles often returned looking factory new. Turnaround typically meets quoted timelines, paint and panel work is praised, and minor oversights are corrected on the spot when raised.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
From the tow truck drivers that gave me piece of mind coming to the rescue to the great delivery and updates, the entire staff at MF Autobody is amazing. Thank you for helping me again!
1 reviews | Active since Jan 2020
From the tow truck drivers that gave me piece of mind coming to the rescue to the great delivery and updates, the entire staff at MF Autobody is amazing. Thank you for helping me again!
1 reviews | Active since Jan 2020
The service and quality of workmanship is excellent. The value added by keeping you updated with the entire repair process also helps and they were completed with zero issues 5 days before the original ETA.
1 reviews | Active since Jan 2020
The service and quality of workmanship is excellent. The value added by keeping you updated with the entire repair process also helps and they were completed with zero issues 5 days before the original ETA.
1 reviews | Active since Jan 2020
From the very first interaction, our experience with this panelbeater has been unacceptable. We initially corresponded via email to confirm when to bring in our car. On the day we arrived, we asked when we could pick it up and were laughed at with a casual “two weeks.” We reluctantly agreed, as we had no other option. The car was completed in a little over a week, though with some issues. When we went to collect it, the original staff member could not answer basic questions about the work done. We pointed out scratches, and only then was another staff member called in, the only person we met who was actually helpful. He resolved the scratches and assured us the dashboard issue would be fixed, and that they would call us to bring the car back for a few hours of work. We had to follow up repeatedly, eventually insisting on email communication due to our lack of trust. Communication over the phone has been extremely poor; the staff are passive-aggressive, dismissive, and at times quite rude. After multiple delays, we were finally told we could bring the car in on a Thursday. We declined waiting at the workshop as we needed to return to work. Follow-ups continued to yield little or no response, and on Friday we were told the car would be ready Monday, which never happened. Tuesday has passed with no updates despite continuous attempts to reach them. At this point, we are desperate and do not trust this place at all. While some of the repair work may be acceptable, the complete lack of communication, repeated delays, and rude, passive-aggressive behavior make this business impossible to recommend.
1 reviews | Active since Jan 2020
From the very first interaction, our experience with this panelbeater has been unacceptable. We initially corresponded via email to confirm when to bring in our car. On the day we arrived, we asked when we could pick it up and were laughed at with a casual “two weeks.” We reluctantly agreed, as we had no other option. The car was completed in a little over a week, though with some issues. When we went to collect it, the original staff member could not answer basic questions about the work done. We pointed out scratches, and only then was another staff member called in, the only person we met who was actually helpful. He resolved the scratches and assured us the dashboard issue would be fixed, and that they would call us to bring the car back for a few hours of work. We had to follow up repeatedly, eventually insisting on email communication due to our lack of trust. Communication over the phone has been extremely poor; the staff are passive-aggressive, dismissive, and at times quite rude. After multiple delays, we were finally told we could bring the car in on a Thursday. We declined waiting at the workshop as we needed to return to work. Follow-ups continued to yield little or no response, and on Friday we were told the car would be ready Monday, which never happened. Tuesday has passed with no updates despite continuous attempts to reach them. At this point, we are desperate and do not trust this place at all. While some of the repair work may be acceptable, the complete lack of communication, repeated delays, and rude, passive-aggressive behavior make this business impossible to recommend.
1 reviews | Active since Jan 2020
Wonderful service, my car looked as good as new. I was also updated continuously regarding the progress of the repairs and the repairs were done on time. I cannot emphasise just how great their service is. Also, their shop is CLEAN and smells absolutely wonderful. The staff is very friendly and I felt welcomed upon my arrival until my departure.
1 reviews | Active since Jan 2020
Wonderful service, my car looked as good as new. I was also updated continuously regarding the progress of the repairs and the repairs were done on time. I cannot emphasise just how great their service is. Also, their shop is CLEAN and smells absolutely wonderful. The staff is very friendly and I felt welcomed upon my arrival until my departure.
Mf Autobody scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Staff Expertise (4.7); their weakest is Turnaround Time (4.2). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
Mf Autobody has a TrustIndex of 9.5 out of 10 on Hellopeter, based on 66 reviews in the last 12 months. Hellopeter has tracked Mf Autobody across 89 total reviews. How is the TrustIndex calculated? →