Metro Prepaid
Claimed Business
|3|8 Reviews (last 12 months)|This business does not respond to reviews
Metro Prepaid
Claimed Business
|3
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Metro Prepaid receives sharply divided feedback. Customers consistently praise individual staff members for patience, kindness, and step by step assistance, particularly through WhatsApp and call centre channels. However, a recurring theme is frustration with recent payment system changes, unexpected service fees, scripted WhatsApp responses, and difficulty receiving working water tokens. Property owners managing multiple meters mention billing errors, refund disputes, and warranty concerns. While some clients describe truly excellent customer service, others report feeling unheard and are considering moving their meters to competing providers.
Review Distribution
3|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
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Liza K
1 reviews | Active since Mar 2024
27 Mar 2026, 08:07
metro Prepaid cannot do their jobs
What terrible service from Metro Prepaid - they send me a statement and tell me the amount that will be paid back to me and then they pay me the wrong amount. When I tell them they send me another statement with the amount on that was paid back to me. When I ask - they say my rates must have changed - surely that is their problem not mine. Go to Citiq - they way better.
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Liza K
1 reviews | Active since Mar 2024
27 Mar 2026, 08:07
metro Prepaid cannot do their jobs
What terrible service from Metro Prepaid - they send me a statement and tell me the amount that will be paid back to me and then they pay me the wrong amount. When I tell them they send me another statement with the amount on that was paid back to me. When I ask - they say my rates must have changed - surely that is their problem not mine. Go to Citiq - they way better.
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Nazelle C
1 reviews | Active since Mar 2026
12 Mar 2026, 11:24
A BIG THANK YOU
A BIG thank you to Faseegah at Metro Prepaid for helping me everyday for more than a month with tokens and valuable advice when my meter was old and needed to be replaced. She had such great patience each time I contacted Metro Prepaid and was always kind and very helpful. Claudette was also such a kind and helpful lady. You are truly great assets to Metro Prepaid as it's very rare in these days to find such excellent customer service at a company. Thank you ladies. God bless you
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Nazelle C
1 reviews | Active since Mar 2026
12 Mar 2026, 11:24
A BIG THANK YOU
A BIG thank you to Faseegah at Metro Prepaid for helping me everyday for more than a month with tokens and valuable advice when my meter was old and needed to be replaced. She had such great patience each time I contacted Metro Prepaid and was always kind and very helpful. Claudette was also such a kind and helpful lady. You are truly great assets to Metro Prepaid as it's very rare in these days to find such excellent customer service at a company. Thank you ladies. God bless you
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Replies (0)nD
nazeem D
1 reviews | Active since Oct 2016
15 Jan 2026, 11:39
Daylifgt *******
In June 2025 i purchase prepaid water meters. According to Metro these meters carry a 1 year warranty. I had endless problems with the billing and moved over to another service provider. A water meter is leaking. I contacted Metro Prepaid meters , according to them the warranty falls away because they not my service provider. The metro has nothing to do with them billing my meters, The product is faulty which carries a 1 year warranty
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nazeem D
1 reviews | Active since Oct 2016
15 Jan 2026, 11:39
Daylifgt *******
In June 2025 i purchase prepaid water meters. According to Metro these meters carry a 1 year warranty. I had endless problems with the billing and moved over to another service provider. A water meter is leaking. I contacted Metro Prepaid meters , according to them the warranty falls away because they not my service provider. The metro has nothing to do with them billing my meters, The product is faulty which carries a 1 year warranty
0
Replies (0)LK
Liza K
1 reviews | Active since Mar 2024
29 Nov 2025, 09:47
MetroPrepaid should get negative stars
Im not even willing to give a 1 star - should be zero. Everything about Metro Prepaid is difficult and unreasonable and I will be moving all my meters over to Citiq. Metro Have now changed their website and their way of buying. You cannot use your credit card. You cannot monitor your water consumption. You cannot even get the business to understand that they actually need to revert back to the old system. Never had so many problems ever. You are only allowed to have 3 water meters. I was even told because I run 82 properties that I had to have 82 email addresses. Even the sales lady cannot handle the changes - no answers and nothing ever gets fixed.
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Liza K
1 reviews | Active since Mar 2024
29 Nov 2025, 09:47
MetroPrepaid should get negative stars
Im not even willing to give a 1 star - should be zero. Everything about Metro Prepaid is difficult and unreasonable and I will be moving all my meters over to Citiq. Metro Have now changed their website and their way of buying. You cannot use your credit card. You cannot monitor your water consumption. You cannot even get the business to understand that they actually need to revert back to the old system. Never had so many problems ever. You are only allowed to have 3 water meters. I was even told because I run 82 properties that I had to have 82 email addresses. Even the sales lady cannot handle the changes - no answers and nothing ever gets fixed.
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Replies (0)RB
Rosaline B
1 reviews | Active since Feb 2014
16 Oct 2025, 20:55
Happy customer
My first time with Metro Prepaid, staff and the service / support are awesome, thank you.
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Rosaline B
1 reviews | Active since Feb 2014
16 Oct 2025, 20:55
Happy customer
My first time with Metro Prepaid, staff and the service / support are awesome, thank you.
0
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nazeem D
1 reviews | Active since Oct 2016
2 Sept 2025, 21:03
Pethetic service
I bought 60 Prepaid waters meters for 3 separate properties. I had endless problems to have these meters registered. My tenants had endless problems to buy units. After a few months they not refunding me for all my meters. On one property they not refunding me for two meters. Another property for 5 meters. I want to transfer my meters to another company.
Helpful (0)
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nazeem D
1 reviews | Active since Oct 2016
2 Sept 2025, 21:03
Pethetic service
I bought 60 Prepaid waters meters for 3 separate properties. I had endless problems to have these meters registered. My tenants had endless problems to buy units. After a few months they not refunding me for all my meters. On one property they not refunding me for two meters. Another property for 5 meters. I want to transfer my meters to another company.
0
Replies (0)