DG applination

I don't understand how you can say stakeholders, must go to the website NSDMS to do their DG applications and then you don't create any support to assist with any questions they might have, the numbers for your offices provided on the website do not get answered when we call, and there has been no responses on the email addresses, its as if you don't want any new stakeholders to apply for these grants. One has to resort to laying a complain to get any feedback if any.