Medi-Spine Crafton Beds
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Medi-Spine Crafton Beds
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tanya V
1 reviews | Active since Oct 2023
13 May 2026, 19:26
Useless service Medi+Spine
Bad mattress and even worst service. Mattress was 3 months old and started sagging. Sunk in die middle. They came out. Person said the mattress is faulty. A week later we received a mail saying that we are unhigienic and mattress are full of stains. Absolute nonsense. Stay away!!!
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Tanya V
1 reviews | Active since Oct 2023
13 May 2026, 19:26
Useless service Medi+Spine
Bad mattress and even worst service. Mattress was 3 months old and started sagging. Sunk in die middle. They came out. Person said the mattress is faulty. A week later we received a mail saying that we are unhigienic and mattress are full of stains. Absolute nonsense. Stay away!!!
0
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Stefan O
1 reviews | Active since Jul 2020
1 Apr 2026, 10:53
Medispine King base set from Beares Boksburg in October 2024
I purchased a Medispine King mattress from Beares Boksburg in October 2024. By January 2026, the mattress had already begun sagging, and the springs/sponging on the side of the mattress were no longer upright or supportive. A complaint was logged with Beares, who referred the matter to Medispine for assessment. After waiting approximately two months, I was informed that the mattress would not be replaced because the sagging fell within the “allowed” measurement range and therefore did not qualify for replacement. I was also told that the damage to the side of the mattress was due to sitting on the edge, and that one should not sit on the side of the bed. This explanation raises serious concerns. The persone sleeping on the bed weighs approximately 30 kg below the maximum recommended weight limit for this mattress, yet she wakes up every morning with back pain due to the lack of proper support. Additionally, being told that one cannot sit on the side of a bed is unrealistic—how is one expected to get into or out of bed without sitting on the edge? Before purchasing this mattress, I owned a bed for more than 14 years without any structural problems, despite being a heavy sleeper. That bed is still in my home and remains usable. The only reason I replaced it was to upgrade to a king-size bed from Rental Buddies, beat buy ever It is extremely disappointing to purchase a mattress designed for comfort and spinal support, only for it to deteriorate significantly in just over a year. A product marketed under the name “Medispine” should not result in daily back pain. I also feel that the after-sales support from Beares has been disappointing. While there is strong effort during the sales process, the assistance during warranty or replacement requests has been inadequate. I request that this matter be reconsidered and that a fair solution be provided, as the mattress is clearly not performing as expected for its intended purpose. And will never in my lifetime support Beares or Medispine
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Stefan O
1 reviews | Active since Jul 2020
1 Apr 2026, 10:53
Medispine King base set from Beares Boksburg in October 2024
I purchased a Medispine King mattress from Beares Boksburg in October 2024. By January 2026, the mattress had already begun sagging, and the springs/sponging on the side of the mattress were no longer upright or supportive. A complaint was logged with Beares, who referred the matter to Medispine for assessment. After waiting approximately two months, I was informed that the mattress would not be replaced because the sagging fell within the “allowed” measurement range and therefore did not qualify for replacement. I was also told that the damage to the side of the mattress was due to sitting on the edge, and that one should not sit on the side of the bed. This explanation raises serious concerns. The persone sleeping on the bed weighs approximately 30 kg below the maximum recommended weight limit for this mattress, yet she wakes up every morning with back pain due to the lack of proper support. Additionally, being told that one cannot sit on the side of a bed is unrealistic—how is one expected to get into or out of bed without sitting on the edge? Before purchasing this mattress, I owned a bed for more than 14 years without any structural problems, despite being a heavy sleeper. That bed is still in my home and remains usable. The only reason I replaced it was to upgrade to a king-size bed from Rental Buddies, beat buy ever It is extremely disappointing to purchase a mattress designed for comfort and spinal support, only for it to deteriorate significantly in just over a year. A product marketed under the name “Medispine” should not result in daily back pain. I also feel that the after-sales support from Beares has been disappointing. While there is strong effort during the sales process, the assistance during warranty or replacement requests has been inadequate. I request that this matter be reconsidered and that a fair solution be provided, as the mattress is clearly not performing as expected for its intended purpose. And will never in my lifetime support Beares or Medispine
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Replies (0)JL
Jaco-Marie Landman
1 reviews | Active since May 2020
27 Mar 2026, 00:21
Fed up with UFO Alberton and Medi Spine
Bought a base set from UFO Furniture Alberton store in Feb 2024, since then my base has been exchanged 2 times, once only 3 months after I bought the base set, second time in October 2025 when Medi Spine initially didn't want to assist with my base squeaking again and they send Gerrie Snyman to assess my base.. he pushed on my base and broke it, a huge hole into the base, he then didn't mention anything in his initial report and still the refused to exchange it, I had to send photos of my base to proof that he broke it and conveniently left out that detail from his report.. to which Medi Spine agreed to exchange the base.. Now only 5 months after the exchange, the base is again squeaking non stop and the base's base cover is loose as well as some sort of *****s or nails coming through the top... The response I get... "Good day. Kindly take note, as per our previous e-mail sent on 17.10.2025 (attached), that we won’t be able to log a complaint for this customer again as they already had 2 complaints before. Kind regards Customer Service Department." Original email from October 2025... "Good day. Kindly note that the base will be exchanged under guarantee for the customer but we did a second option on the mattress for the customer to replace the mattress at a cost of R2 220.00 excluding VAT. Please let the customer know and also take note that this is the second complaint that we have on record for this customer and will not take a third complaint into consideration. Kind regards, Customer Service Department." Janlie Seffert So Medi Spine decided to cancel my warranty... when the law clearly states they cannot do that!!! "Under the Consumer Protection Act (CPA) in South Africa, a customer generally has the right to return a defective product within six months of purchase. While there is no strict, absolute limit (like "exactly two times"), the law stipulates that if a product is repaired and the same defect reappears within three months, or a new defect arises, the supplier must replace the item or provide a refund. Here is a breakdown of how many times a product can be changed: Initial Defect (0–6 Months): If a product is defective within six months, the consumer has the right to choose to repair, replace, or refund. The choice is yours, not the supplier's. Failed Repair Rule: If you choose to have the item repaired, and the same problem happens again within three months, the supplier is obligated to replace the item or give a refund. Repeated Faults: If a second replacement also turns out to be defective, you are generally not required to accept a third replacement and can demand a full refund. Legal precedent suggests that after a first repair fails, you are entitled to a refund or replacement." I have emailed this to UFO Alberton, UFO head office, Janlie Seffert and Gerrie Snyman on the 26th of March 2026 and no one even rep**** or acknowledged my email. Is this what customers can expect from a "leading" bed brand? This is ridiculous and down right wrong!!!
Helpful (0)
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Jaco-Marie Landman
1 reviews | Active since May 2020
27 Mar 2026, 00:21
Fed up with UFO Alberton and Medi Spine
Bought a base set from UFO Furniture Alberton store in Feb 2024, since then my base has been exchanged 2 times, once only 3 months after I bought the base set, second time in October 2025 when Medi Spine initially didn't want to assist with my base squeaking again and they send Gerrie Snyman to assess my base.. he pushed on my base and broke it, a huge hole into the base, he then didn't mention anything in his initial report and still the refused to exchange it, I had to send photos of my base to proof that he broke it and conveniently left out that detail from his report.. to which Medi Spine agreed to exchange the base.. Now only 5 months after the exchange, the base is again squeaking non stop and the base's base cover is loose as well as some sort of *****s or nails coming through the top... The response I get... "Good day. Kindly take note, as per our previous e-mail sent on 17.10.2025 (attached), that we won’t be able to log a complaint for this customer again as they already had 2 complaints before. Kind regards Customer Service Department." Original email from October 2025... "Good day. Kindly note that the base will be exchanged under guarantee for the customer but we did a second option on the mattress for the customer to replace the mattress at a cost of R2 220.00 excluding VAT. Please let the customer know and also take note that this is the second complaint that we have on record for this customer and will not take a third complaint into consideration. Kind regards, Customer Service Department." Janlie Seffert So Medi Spine decided to cancel my warranty... when the law clearly states they cannot do that!!! "Under the Consumer Protection Act (CPA) in South Africa, a customer generally has the right to return a defective product within six months of purchase. While there is no strict, absolute limit (like "exactly two times"), the law stipulates that if a product is repaired and the same defect reappears within three months, or a new defect arises, the supplier must replace the item or provide a refund. Here is a breakdown of how many times a product can be changed: Initial Defect (0–6 Months): If a product is defective within six months, the consumer has the right to choose to repair, replace, or refund. The choice is yours, not the supplier's. Failed Repair Rule: If you choose to have the item repaired, and the same problem happens again within three months, the supplier is obligated to replace the item or give a refund. Repeated Faults: If a second replacement also turns out to be defective, you are generally not required to accept a third replacement and can demand a full refund. Legal precedent suggests that after a first repair fails, you are entitled to a refund or replacement." I have emailed this to UFO Alberton, UFO head office, Janlie Seffert and Gerrie Snyman on the 26th of March 2026 and no one even rep**** or acknowledged my email. Is this what customers can expect from a "leading" bed brand? This is ridiculous and down right wrong!!!
0
Replies (0)TK
Tameren K
1 reviews | Active since Dec 2023
8 Sept 2025, 08:42
Defective Medi-Spine Crafton Bed & Pathetic Service
The Medi-Spine Crafton bed is the worst purchase I’ve ever made. Not even a year old and it’s already collapsing — dented, noisy, and destroying our sleep. The so-called “durability” and “lifespan” are absolute trash. This bed is a disgrace! When I complained, the company brushed me off, claiming the bed was “unhygienic” because of a coffee stain. What nonsense! A stain has nothing to do with the fact that their product is falling apart. Instead of insulting customers, they should own up to selling *******. From the reviews I’ve seen, this seems to be their norm — cheap quality, zero accountability. I demand a replacement or refund immediately, or I’ll escalate to consumer protection and get my lawyer involved. This brand is a rip-off. Terrible product, pathetic service. Be warned!
Helpful (0)
|Replies (0)TK
Tameren K
1 reviews | Active since Dec 2023
8 Sept 2025, 08:42
Defective Medi-Spine Crafton Bed & Pathetic Service
The Medi-Spine Crafton bed is the worst purchase I’ve ever made. Not even a year old and it’s already collapsing — dented, noisy, and destroying our sleep. The so-called “durability” and “lifespan” are absolute trash. This bed is a disgrace! When I complained, the company brushed me off, claiming the bed was “unhygienic” because of a coffee stain. What nonsense! A stain has nothing to do with the fact that their product is falling apart. Instead of insulting customers, they should own up to selling *******. From the reviews I’ve seen, this seems to be their norm — cheap quality, zero accountability. I demand a replacement or refund immediately, or I’ll escalate to consumer protection and get my lawyer involved. This brand is a rip-off. Terrible product, pathetic service. Be warned!
0
Replies (0)