Incorrect use of personal contact details and unprofessional handling

I am lodging a formal complaint regarding the incorrect use of my personal contact number by Medipost Pharmacy.

I am not, and have never been, a client of your services. Despite this, I received a debt-related SMS (“final reminder”) linked to an account that does not belong to me. This indicates that my contact details have been incorrectly captured and processed in your system.

This is a serious concern under the Protection of Personal Information Act (POPIA), as it involves the processing and use of incorrect personal information without consent.

When I attempted to resolve the matter through your appointed service provider, the interaction was extremely unprofessional. The consultant was dismissive and ended the call abruptly while I was still speaking, which is unacceptable when dealing with sensitive personal information.

I hereby request urgent corrective action: • Immediate removal of my telephone number from all Medipost systems and databases • Written confirmation that my details have been removed and will not be used further • A full investigation into how my contact information was incorrectly linked to an account • Assurance that POPIA compliance procedures are being followed • Review of the conduct and professionalism of your external service providers

This matter must be treated with urgency to ensure proper data handling and prevent similar incidents affecting others.

I expect written feedback confirming resolution.