Medicross
Unclaimed Business
|1.3|12 Reviews (last 12 months)|This business does not respond to reviews
Medicross
Unclaimed Business
|1.3
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Medicross is facing significant dissatisfaction across multiple branches, with a recurring theme of poor administrative service, rude reception staff, and billing disputes. Customers consistently mention issues with appointment scheduling, dropped calls, and unexpected charges appearing months after visits. Concerns around dental procedures and perceived lack of urgency in handling test results and emergencies are frequently raised. While certain doctors receive standout praise for professionalism and thorough care, these positive clinical experiences are often overshadowed by frustration with front-of-house operations and communication breakdowns.
Performance(last 12 months):
Trustindex Rating
2.2NPS Score
-100Unlikely
TrustIndex
2.2
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|12 Reviews
Sep '25 - Aug '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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pnkdotzzzz P
1 reviews | Active since Dec 2013
14 Apr 2026, 15:54
I ASKED FOR HELP AS I NEED IT URGENTLY. BUT THEY ARE JUST REFUSE TO MAKE ARRANGEMENTS WITH ME SO THAT I CAN SEE THE DOCTOR AND GET THE HELP I DESPERATELY NEED. COME WITH EXCUSES ALL THE TIME. SHAME ON YOU. HAVE SENT EMAILS AND NOBODY IS GETTING BACK TO
HORRIBLE. THEY(THE STAFF) DO NOT CARE ABOUT PATIENTS AT ALL
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pnkdotzzzz P
1 reviews | Active since Dec 2013
14 Apr 2026, 15:54
I ASKED FOR HELP AS I NEED IT URGENTLY. BUT THEY ARE JUST REFUSE TO MAKE ARRANGEMENTS WITH ME SO THAT I CAN SEE THE DOCTOR AND GET THE HELP I DESPERATELY NEED. COME WITH EXCUSES ALL THE TIME. SHAME ON YOU. HAVE SENT EMAILS AND NOBODY IS GETTING BACK TO
HORRIBLE. THEY(THE STAFF) DO NOT CARE ABOUT PATIENTS AT ALL
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Sinead B
1 reviews | Active since Jan 2023
30 Mar 2026, 13:39
Say goodbye to your teeth if you go to this dentist!
Would not recommend going to Dr Lauren Teichert at Medicross Monument - Dental. We have spent R9000 on doing a fill on one tooth which just keeps coming off ****erally falling out, not biting anything or putting pressure, just falls out), today decided to go to another dentist who has pointed out that Dr Teichert has drilled off the tooth so much that the fill had nothing to stick to, we are now forced to have the whole tooth extracted and do an implant… Very irritated, will never go back and never recommend her to anyone!!
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Sinead B
1 reviews | Active since Jan 2023
30 Mar 2026, 13:39
Say goodbye to your teeth if you go to this dentist!
Would not recommend going to Dr Lauren Teichert at Medicross Monument - Dental. We have spent R9000 on doing a fill on one tooth which just keeps coming off ****erally falling out, not biting anything or putting pressure, just falls out), today decided to go to another dentist who has pointed out that Dr Teichert has drilled off the tooth so much that the fill had nothing to stick to, we are now forced to have the whole tooth extracted and do an implant… Very irritated, will never go back and never recommend her to anyone!!
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Nyami M
1 reviews | Active since Jun 2017
17 Mar 2026, 14:12
Rude ADMIN Supervisor Brackenfell Medicross
I'm dissappointed in the Brackenfell Medicross next to pick n Pay Hyper. Their ADMIN supervisor is rude and errogant. I have been Going there for years never changed my email address she sent me an email for an urgent matter to a wrong email address instead of taking responsibility like a grown person she tried to pin it on me when I called her out she dropped the call so unprofessional Alisha Hagen is her name
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Nyami M
1 reviews | Active since Jun 2017
17 Mar 2026, 14:12
Rude ADMIN Supervisor Brackenfell Medicross
I'm dissappointed in the Brackenfell Medicross next to pick n Pay Hyper. Their ADMIN supervisor is rude and errogant. I have been Going there for years never changed my email address she sent me an email for an urgent matter to a wrong email address instead of taking responsibility like a grown person she tried to pin it on me when I called her out she dropped the call so unprofessional Alisha Hagen is her name
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Kubash G
1 reviews | Active since Mar 2026
2 Mar 2026, 11:51
Dr HH Lichtenstein
Good day I would like to commend Dr Lichtenstein. His professionalism is exemplary his bedside manner and thorough checks go above and beyond medical standards nowadays. I do hope Dr Lichtenstein takes on as many protégé as possible so we can trust again not even the specialist at Linksfield was as thorough. Thank you Doc!
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Kubash G
1 reviews | Active since Mar 2026
2 Mar 2026, 11:51
Dr HH Lichtenstein
Good day I would like to commend Dr Lichtenstein. His professionalism is exemplary his bedside manner and thorough checks go above and beyond medical standards nowadays. I do hope Dr Lichtenstein takes on as many protégé as possible so we can trust again not even the specialist at Linksfield was as thorough. Thank you Doc!
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Tamsyn T
1 reviews | Active since Mar 2019
3 Feb 2026, 09:52
DISSAPOINTED IN MEDICROSS BOKBURG
Honestly dissapointed in the service recieved at Medicross Boksburg. My daughter was taken yesterday to see Dr Nkuna, she was very hands on at the time with assisting my daughter. She needed a blood test to confirm that she doesnt have german measles as i am pregnant. The doctor informed my husband that the tests will go through as urgent (German measles whilst pregnant can be a huge problem), she also assured my husband she would call him with the results even if it was later that evening. Its the next day and we STILL dont have results. When we phoned the lab , they had said the bloodwork hadnt even reached them yet( NO URGENCY ON MEDICROSS BOKSBURG SIDE) The nurse also informed my husband to shes getting the results from the doctor and then continued to ignore him. She then chaned her wording this morning stating teres nothing hse can do yet she gave my husband her number yesterday for this exact matter. Both the doctor and the nurse have yet to give us our URGENT results from yesterday already or at least follow up. To make matters worse, when trying to phone Boksburg Medicross the nursing station line it just rings and rings. The absolute worst is lack of communication. Will never return to Boksburg Medicross again.
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Tamsyn T
1 reviews | Active since Mar 2019
3 Feb 2026, 09:52
DISSAPOINTED IN MEDICROSS BOKBURG
Honestly dissapointed in the service recieved at Medicross Boksburg. My daughter was taken yesterday to see Dr Nkuna, she was very hands on at the time with assisting my daughter. She needed a blood test to confirm that she doesnt have german measles as i am pregnant. The doctor informed my husband that the tests will go through as urgent (German measles whilst pregnant can be a huge problem), she also assured my husband she would call him with the results even if it was later that evening. Its the next day and we STILL dont have results. When we phoned the lab , they had said the bloodwork hadnt even reached them yet( NO URGENCY ON MEDICROSS BOKSBURG SIDE) The nurse also informed my husband to shes getting the results from the doctor and then continued to ignore him. She then chaned her wording this morning stating teres nothing hse can do yet she gave my husband her number yesterday for this exact matter. Both the doctor and the nurse have yet to give us our URGENT results from yesterday already or at least follow up. To make matters worse, when trying to phone Boksburg Medicross the nursing station line it just rings and rings. The absolute worst is lack of communication. Will never return to Boksburg Medicross again.
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Rolene T
1 reviews | Active since Jan 2015
28 Jan 2026, 15:28
Consultation Issue – Dr Euwon Valentine. - Medicross Parow
I am sharing my experience regarding a consultation at Medicross Parow on 5 September 2025 with Dr Euwon Valentine. I consulted the doctor due to worsening symptoms, including dizziness and general unwellness, following a previous appointment elsewhere. During the consultation: Only a brief examination of my ears, throat, and chest was conducted. No further investigations or tests were done despite my concerns regarding blood pressure, blood sugar, and iron levels. The consultation felt rushed, and I left without a clear explanation or reassurance about my condition. I later consulted another Dr, who diagnosed a middle ear infection, which explained the dizziness I was experiencing and which I believe should reasonably have been identified or suspected during the initial consultation. I attempted to resolve this matter directly with the doctor, including querying the consultation fee, but the request to waive the fee was declined. I am sharing this feedback to inform other patients of my experience and to encourage the practice to review patient care processes.
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Rolene T
1 reviews | Active since Jan 2015
28 Jan 2026, 15:28
Consultation Issue – Dr Euwon Valentine. - Medicross Parow
I am sharing my experience regarding a consultation at Medicross Parow on 5 September 2025 with Dr Euwon Valentine. I consulted the doctor due to worsening symptoms, including dizziness and general unwellness, following a previous appointment elsewhere. During the consultation: Only a brief examination of my ears, throat, and chest was conducted. No further investigations or tests were done despite my concerns regarding blood pressure, blood sugar, and iron levels. The consultation felt rushed, and I left without a clear explanation or reassurance about my condition. I later consulted another Dr, who diagnosed a middle ear infection, which explained the dizziness I was experiencing and which I believe should reasonably have been identified or suspected during the initial consultation. I attempted to resolve this matter directly with the doctor, including querying the consultation fee, but the request to waive the fee was declined. I am sharing this feedback to inform other patients of my experience and to encourage the practice to review patient care processes.
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Marilise M
1 reviews | Active since Dec 2025
29 Dec 2025, 16:08
Complaint Regarding Dental department
Good day, I am writing to express my deep disappointment and concern regarding the lack of empathy and poor service I experienced today at Medicross in East London. Earlier this morning, I contacted the facility to enquire about seeing a dentist. I was given a specific time to come in. Upon arriving at the clinic at the advised time, I was turned away and informed that I should have arrived earlier and that no assistance could be provided today. I was told to return tomorrow, which is not possible for me. In order to attend the appointment today, I had to request time off from my employer and make transport arrangements. Being turned away after following the instructions given to me was extremely upsetting and unacceptable, especially at a medical facility where patients seek care and assistance. As I was leaving, multiple individuals mentioned that they had experienced the same situation, which is concerning and suggests a broader issue with the service being provided. I am truly shocked and disappointed by the treatment I received today and expected far better care, communication, and empathy from a medical establishment. I trust that this matter will be taken seriously and addressed accordingly.
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Marilise M
1 reviews | Active since Dec 2025
29 Dec 2025, 16:08
Complaint Regarding Dental department
Good day, I am writing to express my deep disappointment and concern regarding the lack of empathy and poor service I experienced today at Medicross in East London. Earlier this morning, I contacted the facility to enquire about seeing a dentist. I was given a specific time to come in. Upon arriving at the clinic at the advised time, I was turned away and informed that I should have arrived earlier and that no assistance could be provided today. I was told to return tomorrow, which is not possible for me. In order to attend the appointment today, I had to request time off from my employer and make transport arrangements. Being turned away after following the instructions given to me was extremely upsetting and unacceptable, especially at a medical facility where patients seek care and assistance. As I was leaving, multiple individuals mentioned that they had experienced the same situation, which is concerning and suggests a broader issue with the service being provided. I am truly shocked and disappointed by the treatment I received today and expected far better care, communication, and empathy from a medical establishment. I trust that this matter will be taken seriously and addressed accordingly.
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