MDS Collivery
3.5|415 reviews
Responds in 17 hours 58 min
K
King
1 reviews | Active since Member
30 Mar 2026, 12:06
I am extremely disappointed with the service I received from MDS today
I am extremely disappointed with the service I received from MDS today. What made the experience even worse was speaking to someone who identified themselves as the Operations Manager. Instead of assisting, I was told to “beg” for them to do what was required for my delivery to be completed — this is completely unacceptable. The level of customer service, from the agent through to management, showed a clear lack of professionalism, empathy, and respect. This is not how paying customers should be treated. Axxess should seriously reconsider working with this delivery partner, as the service I experienced was poor and far below acceptable standards. Customers are not asking for favors — we are paying for a service. Please respect the value of our money and treat customers with the dignity they deserve. You can and should do better.
Helpful (0)
Replies (1)0
Replies (1)MDS Collivery's replyOfficial
30 Mar 2026, 13:38Dear King,
Thank you for brining this to our attention. We sincerely apologise for the experience you had today. This is not the level of service we aim to provide.
We are especially concerned to hear about your interaction with our team, and we want to assure you that this matter will be taken seriously and investigated internally. The language and approach you described do not reflect our company values or customer service standards.
Kindly share your delivery details with us so we can follow up and assist further.
Your feedback is extremely important to us, and we appreciate you taking the time to share it. We will be addressing this with the relevant team to ensure this does not happen again.
Thank you for brining this to our attention. We sincerely apologise for the experience you had today. This is not the level of service we aim to provide.
We are especially concerned to hear about your interaction with our team, and we want to assure you that this matter will be taken seriously and investigated internally. The language and approach you described do not reflect our company values or customer service standards.
Kindly share your delivery details with us so we can follow up and assist further.
Your feedback is extremely important to us, and we appreciate you taking the time to share it. We will be addressing this with the relevant team to ensure this does not happen again.
Best regards,
MDS Collivery's reply30 Mar 2026, 13:38
Official
Dear King,
Thank you for brining this to our attention. We sincerely apologise for the experience you had today. This is not the level of service we aim to provide.
We are especially concerned to hear about your interaction with our team, and we want to assure you that this matter will be taken seriously and investigated internally. The language and approach you described do not reflect our company values or customer service standards.
Kindly share your delivery details with us so we can follow up and assist further.
Your feedback is extremely important to us, and we appreciate you taking the time to share it. We will be addressing this with the relevant team to ensure this does not happen again.
Thank you for brining this to our attention. We sincerely apologise for the experience you had today. This is not the level of service we aim to provide.
We are especially concerned to hear about your interaction with our team, and we want to assure you that this matter will be taken seriously and investigated internally. The language and approach you described do not reflect our company values or customer service standards.
Kindly share your delivery details with us so we can follow up and assist further.
Your feedback is extremely important to us, and we appreciate you taking the time to share it. We will be addressing this with the relevant team to ensure this does not happen again.
Best regards,