MS
McDonald's Skinner Street
Unclaimed Business
MS
McDonald's Skinner Street
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2026, 14:02
Kiosk order totally mismanaged and being incorrectly sent to another branch
I am reporting a poor service experience at McDonald's Skinner branch, involving a kiosk order that was incorrectly handled from start to finish☹️. On Saturday, 28 March 2026 at approximately 15:23, I placed an order using my phone while inside the Skinner branch and completed payment at the in-store kiosk after scanning for points. The receipt did not print. I reported the issue at the counter and explained the full process I followed. The staff member then called Bongi "shift supervisor" to assist. She asked to see my phone and after checking my app and seeing “Paul Kruger 2” as the selected location, she immediately concluded that my order was there and told me to go collect it at that branch. No further questions were asked and no verification was done, despite my explanation. I then drove to the Paul Kruger 2 branch, where I presented proof of payment. The manager there handled the matter professionally, listened carefully, and explained that kiosk orders remain at the store where payment is processed. He contacted the Skinner branch while I waited. Only after this intervention was it confirmed that my order was in fact at the Skinner branch and had already been prepared. I then had to drive back again. On returning to the Skinner branch, there were further delays. When I finally received my order around 16:50, it was incorrect with wrong drinks and one Big Mac missing a patty (single instead of double). On Wednesday, 01 April 2026, I received a follow-up call from a person who identified herself as a McDonald's Skinner branch manager, apologizing. She also suggested that the issue may have been due to miscommunication or insufficient explanation on my part. I hung up on her because what was that?😡
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2026, 14:02
Kiosk order totally mismanaged and being incorrectly sent to another branch
I am reporting a poor service experience at McDonald's Skinner branch, involving a kiosk order that was incorrectly handled from start to finish☹️. On Saturday, 28 March 2026 at approximately 15:23, I placed an order using my phone while inside the Skinner branch and completed payment at the in-store kiosk after scanning for points. The receipt did not print. I reported the issue at the counter and explained the full process I followed. The staff member then called Bongi "shift supervisor" to assist. She asked to see my phone and after checking my app and seeing “Paul Kruger 2” as the selected location, she immediately concluded that my order was there and told me to go collect it at that branch. No further questions were asked and no verification was done, despite my explanation. I then drove to the Paul Kruger 2 branch, where I presented proof of payment. The manager there handled the matter professionally, listened carefully, and explained that kiosk orders remain at the store where payment is processed. He contacted the Skinner branch while I waited. Only after this intervention was it confirmed that my order was in fact at the Skinner branch and had already been prepared. I then had to drive back again. On returning to the Skinner branch, there were further delays. When I finally received my order around 16:50, it was incorrect with wrong drinks and one Big Mac missing a patty (single instead of double). On Wednesday, 01 April 2026, I received a follow-up call from a person who identified herself as a McDonald's Skinner branch manager, apologizing. She also suggested that the issue may have been due to miscommunication or insufficient explanation on my part. I hung up on her because what was that?😡
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 14:27
McDonald’s Skinner Street filled with highly *********** people why don’t understand the importance of customer service.
I went to McDonalds Skinner street to buy an ice Cream Cone. I was not happy with the product, I expressed this in a polite and respectful manner and one of the crew members started questioning me with so much attitude. I still clearly expressed that I wasn’t happy with the product and requested a refund since he was not willing to listen to me, but he resorted to calling his other colleagues so that they can give me attitude collectively. I waited for 10 minutes in the car park while having a back and forth with the manager who denied me my refund, indicating that I would need to give them my banking details for them to process the refund of just R10. Clearly McDonald’s Skinner street does not value customer service and we are forced to take items we aren’t happy with. In addition, the employees lack basic decorum! Never going back there!
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 14:27
McDonald’s Skinner Street filled with highly *********** people why don’t understand the importance of customer service.
I went to McDonalds Skinner street to buy an ice Cream Cone. I was not happy with the product, I expressed this in a polite and respectful manner and one of the crew members started questioning me with so much attitude. I still clearly expressed that I wasn’t happy with the product and requested a refund since he was not willing to listen to me, but he resorted to calling his other colleagues so that they can give me attitude collectively. I waited for 10 minutes in the car park while having a back and forth with the manager who denied me my refund, indicating that I would need to give them my banking details for them to process the refund of just R10. Clearly McDonald’s Skinner street does not value customer service and we are forced to take items we aren’t happy with. In addition, the employees lack basic decorum! Never going back there!
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