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McCarthy
Claimed Business
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AI Review Summary
Based on recent customer reviews, McCarthy is facing significant customer experience challenges across its dealership network and Bidvest Club McCarthy membership service. Customers consistently mention frustration with unresolved mechanical faults after servicing, prolonged repair turnaround times, and difficulty cancelling subscriptions or transferring vehicle ownership. A recurring theme is poor communication, with clients reporting unreturned calls and conflicting information from staff. Several reviewers raise concerns about accountability after demo or warranty repairs, missing parts following service, and disputed towing or membership billing matters that remain unresolved despite repeated follow-ups.
Performance(last 12 months):
Trustindex Rating
1.8TrustIndex
1.8
Review Distribution
1|18 Reviews
Jul '25 - Jun '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 06:33
Dishonest Money taking *******
I have been a member of Club McCarthy for years. I had an Audi and sold it and sold it for a Volvo and paid my subscriptions of over R100 pm for over 5 years after this. I updated my car details to the Volvo on the Club Mcarthy App. When I called them today to ask for assistance on a battery breakdown for my Volvo they refused to assist me, saying I was only covered for the Audi - this despite me paying my subs for over 5 years and updating my details of the new car on the Club McCarthy App. These guys are *******. DO NOT USE THEM!
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 06:33
Dishonest Money taking *******
I have been a member of Club McCarthy for years. I had an Audi and sold it and sold it for a Volvo and paid my subscriptions of over R100 pm for over 5 years after this. I updated my car details to the Volvo on the Club Mcarthy App. When I called them today to ask for assistance on a battery breakdown for my Volvo they refused to assist me, saying I was only covered for the Audi - this despite me paying my subs for over 5 years and updating my details of the new car on the Club McCarthy App. These guys are *******. DO NOT USE THEM!
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 13:01
Northam Toyota poor service
I sent my hilux for service and they changed my brake pads but forgot to install the safety pin which resulted in my disk getting damaged. This was for 110000km. Yesterday I took my car in for service in a normal condition and after service it has a issues.
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 13:01
Northam Toyota poor service
I sent my hilux for service and they changed my brake pads but forgot to install the safety pin which resulted in my disk getting damaged. This was for 110000km. Yesterday I took my car in for service in a normal condition and after service it has a issues.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 09:28
Failure of Change of ownership
We have been running around for the past few weeks my sister bought a car at Willam Hunt Pretoria, back in 1998 which was financed by McCathy she then paid off the car recently she sold the car, we come across a problem that she's unable to change the ownership because it has been registered under McCathy Finance, she gave them a call asking for assistance she was told to visit the dealership, she asked which dealership because it has been moved they didn't have answers, i mean this is a huge inconvenience because she's been going Back and forth
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 09:28
Failure of Change of ownership
We have been running around for the past few weeks my sister bought a car at Willam Hunt Pretoria, back in 1998 which was financed by McCathy she then paid off the car recently she sold the car, we come across a problem that she's unable to change the ownership because it has been registered under McCathy Finance, she gave them a call asking for assistance she was told to visit the dealership, she asked which dealership because it has been moved they didn't have answers, i mean this is a huge inconvenience because she's been going Back and forth
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 07:44
Unable to cancel Bidvest Club McCarthy subscription for vehicle I sold two months ago
I have been trying to cancel my Bidvest Club McCarthy subscription for a vehicle I sold two months ago to no avail. I tried calling their call centre as the website suggests but they kept sending me from pillar to post.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 07:44
Unable to cancel Bidvest Club McCarthy subscription for vehicle I sold two months ago
I have been trying to cancel my Bidvest Club McCarthy subscription for a vehicle I sold two months ago to no avail. I tried calling their call centre as the website suggests but they kept sending me from pillar to post.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 13:24
Extremely disappointing after-sales support on demo vehicle
We purchased a demo vehicle from McCarthy Bidvest less than a month ago, expecting it to meet the standards and checks one would reasonably expect from a reputable dealership. Shortly after taking delivery, we identified an electrical fault relating to the hooter. The vehicle was immediately booked in as advised, but it has now been standing at the dealership for over 11 days with no clear diagnosis, no resolution, and no confirmed timeline for repair. What has been most disappointing is the dealership’s refusal to take accountability. Despite the vehicle being sold as a demo unit and allegedly having undergone the necessary inspections prior to sale, responsibility for the fault has been shifted to the customer, without any objective or conclusive proof being provided. We have repeatedly requested clarity, documentation, and a reasonable solution, but to date there has been no satisfactory recourse. As a customer, it is extremely frustrating to be left without a vehicle while liability is disputed instead of proactively resolved. Based on our experience, the after-sales service and accountability have fallen well short of expectations. We would not expect to be dealing with unresolved electrical issues and prolonged delays so soon after purchasing a vehicle, particularly one sold as a demo.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 13:24
Extremely disappointing after-sales support on demo vehicle
We purchased a demo vehicle from McCarthy Bidvest less than a month ago, expecting it to meet the standards and checks one would reasonably expect from a reputable dealership. Shortly after taking delivery, we identified an electrical fault relating to the hooter. The vehicle was immediately booked in as advised, but it has now been standing at the dealership for over 11 days with no clear diagnosis, no resolution, and no confirmed timeline for repair. What has been most disappointing is the dealership’s refusal to take accountability. Despite the vehicle being sold as a demo unit and allegedly having undergone the necessary inspections prior to sale, responsibility for the fault has been shifted to the customer, without any objective or conclusive proof being provided. We have repeatedly requested clarity, documentation, and a reasonable solution, but to date there has been no satisfactory recourse. As a customer, it is extremely frustrating to be left without a vehicle while liability is disputed instead of proactively resolved. Based on our experience, the after-sales service and accountability have fallen well short of expectations. We would not expect to be dealing with unresolved electrical issues and prolonged delays so soon after purchasing a vehicle, particularly one sold as a demo.
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 12:34
Bad Service
I'm very disappointed with the treatment I'm getting from VW. My vehicle was still under warranty when I had a breakdown on the 6th of December 2025. On the 9th of December I towed the vehicle to VW Groblersdal. Ever since then I have never gotten any update with regards to the vehicle. Every time I call for update am being promised that they will call me back... On the 16th of January I went to VW Groblersdal personally to check on the progress of the car, i found out that nothing was done on the vehicle since it's arrival. They refused to offer me a courtesy vehicle till to date!! I went on to call the sales person who assisted me during the purchase of the vehicle, He tried his level best to get hold of Groblersdal, they promised him that the will commnunicate with me but nothing! I went on to write a complain to [email protected] still no response!!
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 12:34
Bad Service
I'm very disappointed with the treatment I'm getting from VW. My vehicle was still under warranty when I had a breakdown on the 6th of December 2025. On the 9th of December I towed the vehicle to VW Groblersdal. Ever since then I have never gotten any update with regards to the vehicle. Every time I call for update am being promised that they will call me back... On the 16th of January I went to VW Groblersdal personally to check on the progress of the car, i found out that nothing was done on the vehicle since it's arrival. They refused to offer me a courtesy vehicle till to date!! I went on to call the sales person who assisted me during the purchase of the vehicle, He tried his level best to get hold of Groblersdal, they promised him that the will commnunicate with me but nothing! I went on to write a complain to [email protected] still no response!!
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 09:15
Londie at Bidvest McCarthy do better please
I called to cancel a policy I opened sometime ago. During the conversation I could hear the lady getting annoyed. I was surprised why because I was never rude or anything like that to her, I don’t even know why she would be annoyed, there was no reason to be. So I said to her please don’t be annoyed, and her response was I heard you raise your voice. How, when when she’s the one who sounds sleepy. I had no reason to raise my voice so this took me by surprise. Londie please answer the phone better next time and assist your clients better. The whole time you sounded so annoyed 😏 and then accuse me of raising my voice. Worst phone call I’ve ever made 🚮
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 09:15
Londie at Bidvest McCarthy do better please
I called to cancel a policy I opened sometime ago. During the conversation I could hear the lady getting annoyed. I was surprised why because I was never rude or anything like that to her, I don’t even know why she would be annoyed, there was no reason to be. So I said to her please don’t be annoyed, and her response was I heard you raise your voice. How, when when she’s the one who sounds sleepy. I had no reason to raise my voice so this took me by surprise. Londie please answer the phone better next time and assist your clients better. The whole time you sounded so annoyed 😏 and then accuse me of raising my voice. Worst phone call I’ve ever made 🚮
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