Massmart Health Plan
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Massmart Health Plan
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Suhanri S
1 reviews | Active since Jan 2020
24 Mar 2026, 11:44
Inaccurate Information given
Good day, I would like to log a formal complaint. I previously contacted one of your consultants at Massmart to request pre authorization for a 4D maternity scan. I was clearly informed that no pre authorization is required for this type of claim, and that I could go to any 4D scan provider, pay for the scan, and then submit the claim to be reimbursed. At no point was I advised that a practice number was required. I went to Baby scan and wellness Centre for the 4D scan, and they confirmed afterwards that they only have a registration number, not a practice number. Had I been informed upfront that a practice number was required, I would have gone to a different provider. Because of the incorrect information provided to me by the consultant, I went ahead with the scan in good faith. I have now submitted the claim and proof of payment, and I request that this matter be reviewed so that I may be reimbursed. Thank you
Helpful (0)
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Suhanri S
1 reviews | Active since Jan 2020
24 Mar 2026, 11:44
Inaccurate Information given
Good day, I would like to log a formal complaint. I previously contacted one of your consultants at Massmart to request pre authorization for a 4D maternity scan. I was clearly informed that no pre authorization is required for this type of claim, and that I could go to any 4D scan provider, pay for the scan, and then submit the claim to be reimbursed. At no point was I advised that a practice number was required. I went to Baby scan and wellness Centre for the 4D scan, and they confirmed afterwards that they only have a registration number, not a practice number. Had I been informed upfront that a practice number was required, I would have gone to a different provider. Because of the incorrect information provided to me by the consultant, I went ahead with the scan in good faith. I have now submitted the claim and proof of payment, and I request that this matter be reviewed so that I may be reimbursed. Thank you
0
Replies (0)SS
Suhanri S
1 reviews | Active since Jan 2020
6 Feb 2026, 08:38
Medical U-consultation paid for that did not occur
I am writing to formally raise a complaint regarding an online consultation booked and paid for via the Universal (UConsult) platform. I scheduled and paid for a virtual consultation through the app. At the scheduled appointment time, the doctor did not join the consultation. I remained in the virtual waiting room for over 10 minutes. Thereafter, I contacted the doctor directly to enquire about the missed appointment. The doctor informed me that he has asked to remove himself from the platform, stating that he does not receive his payment when consulting via the app and therefore no longer uses it. As a result, the consultation never took place. When I requested a refund, the doctor advised that he is unable to process refunds and that this must be handled by the platform. I then contacted the platform directly, however, I have not received any clear response, solution, or guidance regarding how my refund will be processed. I am extremely dissatisfied with this experience. I paid for a medical consultation that did not occur, and I am now being referred back and forth between the doctor and the platform without accountability or resolution. I kindly request urgent assistance in processing my refund and clarity on the refund procedure for consultations where the service provider fails to attend the appointment. I trust this matter will be addressed promptly.
Helpful (0)
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Suhanri S
1 reviews | Active since Jan 2020
6 Feb 2026, 08:38
Medical U-consultation paid for that did not occur
I am writing to formally raise a complaint regarding an online consultation booked and paid for via the Universal (UConsult) platform. I scheduled and paid for a virtual consultation through the app. At the scheduled appointment time, the doctor did not join the consultation. I remained in the virtual waiting room for over 10 minutes. Thereafter, I contacted the doctor directly to enquire about the missed appointment. The doctor informed me that he has asked to remove himself from the platform, stating that he does not receive his payment when consulting via the app and therefore no longer uses it. As a result, the consultation never took place. When I requested a refund, the doctor advised that he is unable to process refunds and that this must be handled by the platform. I then contacted the platform directly, however, I have not received any clear response, solution, or guidance regarding how my refund will be processed. I am extremely dissatisfied with this experience. I paid for a medical consultation that did not occur, and I am now being referred back and forth between the doctor and the platform without accountability or resolution. I kindly request urgent assistance in processing my refund and clarity on the refund procedure for consultations where the service provider fails to attend the appointment. I trust this matter will be addressed promptly.
0
Replies (0)HK