14+ Months of Negligence & Ignored Complaints in Child Maintenance Case at Germiston Court – Provincial Head & Acting DG Silent

In January 2025, I opened a maintenance case at Germiston Magistrate’s Court for support for my child. Court official Mandla failed to properly trace and serve the respondent despite contacting him and forwarding a subpoena by email. He referred me to official Calvin, who also failed to process the matter, resulting in my name not appearing on the court roll for the 25 March 2025 date. After these clear failures in basic case management, I lodged a formal written complaint with Gauteng Provincial Head Mr Tsietsi Z Malema on 23 May 2025. When there was no response, I followed up on 26 May 2025. He simply forwarded the complaint back to the same Germiston Court with the note “check clients complaint” and provided no acknowledgment or reply to me. The manager later contacted me, asked me not to write to the Provincial Head again, and promised to handle the matter. She issued new dates and reported limited actions (referral to Department of Labour due to outdated employment records), but provided no meaningful progress. On 30 July 2025 she asked me to wait until 1 August 2025. I am still waiting for any feedback. I have since moved back to Roodepoort and obtained updated employment information for the respondent. On 2 March 2026 I requested via WhatsApp that the file be transferred to Roodepoort Maintenance Court. Despite assurances and my follow-up email on 26 March 2026 (with staff copied), there has been no confirmation of transfer or progress. I sent another email today. On 18 February 2026 I escalated the full matter in writing to the Acting Director-General, copying Mr Malema. To date, neither has acknowledged or responded. I have exhausted internal remedies at every level. Over 14 months of repeated negligence in tracing, service, documentation, and file transfer has left my child without maintenance support. This is not acceptable service — it is maladministration. I demand: Immediate transfer of the file to Roodepoort Magistrate’s Court with written confirmation to me within 7 days. Proper tracing and service of the respondent using the updated information I have provided. Investigation into the conduct of Mandla, Calvin, and Daphney at Germiston Court. Written explanations from Mr Tsietsi Z Malema and Ms Kalayvani Pillay for their failure to respond. I have retained all records of correspondence, dates, and interactions. I am making this public because private channels have failed completely.

Lebogang B [email protected]