Elderly Student Denied Graduation Due to Mismanaged Payments & Poor Service – Lyceum College

I am raising this complaint on behalf of my mother, who is a student at Lyceum College, and I am beyond frustrated with the treatment she has received.

In 2024–2025, my mother was assisted by a staff member named Denise, who approved a discounted payment arrangement. However, no formal invoice or written confirmation was ever provided. My mother, who is currently unemployed and surviving on minimal income from gardening after being retrenched during COVID, re**** on this agreement in good faith.

Now in 2026, Lyceum is demanding payment of an outstanding amount that contradicts what was previously agreed. As a result, my mother is being prevented from graduating.

Despite multiple emails and attempts to resolve this matter, there has been: • No meaningful response or resolution • Continuous demands for payment • Complete lack of accountability regarding the original agreement

What is even more concerning: • The staff member who handled the arrangement (Denise) is now unreachable (no responses to calls or emails) • Other staff members are aware of her lack of communication but continue to redirect us without resolution • I personally contacted staff, including Demakatso Seshea, and received no assistance • A senior staff member (Premy) responded in an unprofessional and dismissive manner, even raising their voice and refusing further engagement

This is not just poor service — it is negligent and unacceptable.

Lyceum College: • Entered into a financial agreement without proper documentation • Failed to provide support or accountability • Is now penalizing a vulnerable student for their internal failures

This raises serious concerns about how many other students — especially older or financially vulnerable individuals — may be facing similar treatment.

We are requesting: 1. Immediate investigation into this matter 2. Recognition and honouring of the original agreed payment arrangement 3. Removal of any unfair financial barriers preventing graduation 4. Accountability from the staff involved

If this matter is not resolved urgently, we will escalate it further through formal legal and consumer protection channels.

This situation is deeply unfair and must be corrected.

— Sheron Ndlovu