NN
Nthabiseng N
Active since Apr 2026
2
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2 reviews1 month ago
Failed Cancellation Request Resulted in Unfair R6,000 Rain Bill
I am extremely disappointed and frustrated with the shocking level of service I have received from Rain. Really useless company I must say. I spoke to a filipino lady who didn’t help and couldn’t understand what I was saying?!? When I signed up for Rain Wi-Fi, I was assured that my area had proper coverage. This turned out to be completely false. From the very beginning, the network did not work as promised and the service quality was extremely poor. Even though the service was unreliable, I continued paying my account in good faith. Eventually, after repeated failures with the network, I contacted Rain and requested that my subscription be cancelled. That is where the real nightmare began. I made multiple attempts to cancel the service through calls, emails, and by replying to payment reminder messages. Every single time I was told the matter had been “escalated” and that someone would get back to me. Nobody ever did. Despite my repeated cancellation requests, Rain continued billing me month after month for a service I had already asked to terminate. I stopped using the Wi-Fi completely, switched the router off, packed it away, and have not used it since. Yet Rain kept adding charges to my account. I have now been billed over R6,000 for a service I cancelled months ago and was no longer using. This is unacceptable. Rain failed to process my cancellation, failed to communicate, failed to resolve the issue, and is now attempting to hold me liable for their internal failures. To make matters worse, when I contacted customer support, I was treated with disrespect and dismissiveness instead of receiving assistance. I was effectively told that because I chose the service, I had no option but to keep paying — even though the service did not work and I had already requested cancellation. This is unfair billing and unacceptable customer service. I am demanding that Rain immediately: - Cancel this service - Reverse all charges billed after my cancellation request - Confirm that the incorrect balance has been removed I will not accept responsibility for charges caused by Rain’s failure to action my cancellation. If this matter is not resolved urgently, I will escalate the dispute further through the relevant consumer protection channels. Consumers deserve honest service, proper support, and fair billing practices — none of which I have received from Rain.
2 replies
2 months ago
Elderly Student Denied Graduation Due to Mismanaged Payments & Poor Service – Lyceum College
I am raising this complaint on behalf of my mother, who is a student at Lyceum College, and I am beyond frustrated with the treatment she has received. In 2024–2025, my mother was assisted by a staff member named Denise, who approved a discounted payment arrangement. However, no formal invoice or written confirmation was ever provided. My mother, who is currently unemployed and surviving on minimal income from gardening after being retrenched during COVID, re**** on this agreement in good faith. Now in 2026, Lyceum is demanding payment of an outstanding amount that contradicts what was previously agreed. As a result, my mother is being prevented from graduating. Despite multiple emails and attempts to resolve this matter, there has been: • No meaningful response or resolution • Continuous demands for payment • Complete lack of accountability regarding the original agreement What is even more concerning: • The staff member who handled the arrangement (Denise) is now unreachable (no responses to calls or emails) • Other staff members are aware of her lack of communication but continue to redirect us without resolution • I personally contacted staff, including Demakatso Seshea, and received no assistance • A senior staff member (Premy) responded in an unprofessional and dismissive manner, even raising their voice and refusing further engagement This is not just poor service — it is negligent and unacceptable. Lyceum College: • Entered into a financial agreement without proper documentation • Failed to provide support or accountability • Is now penalizing a vulnerable student for their internal failures This raises serious concerns about how many other students — especially older or financially vulnerable individuals — may be facing similar treatment. We are requesting: 1. Immediate investigation into this matter 2. Recognition and honouring of the original agreed payment arrangement 3. Removal of any unfair financial barriers preventing graduation 4. Accountability from the staff involved If this matter is not resolved urgently, we will escalate it further through formal legal and consumer protection channels. This situation is deeply unfair and must be corrected. — Sheron Ndlovu
0 replies
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