Lre Group
Unclaimed Business
|1.9|0 Reviews (last 12 months)|This business does not respond to reviews
Lre Group
Unclaimed Business
|1.9
0 Reviews (last 12 months)
Does not respond to reviews
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2025, 14:54
Terrible experience with Lucas Real Estate.
Terrible experience with Lucas Real Estate. Won't recommend them to anyone. Rented a home for 2 years and in December last year the geyser burst and broke the ceiling to the bathroom. This happened 3 months prior to the lease agreement ending. I reported it immediately via their maintenance portal and it took them 2 months to fix it and 1 month to patch the hole in the roof. The entire experience of handling the repair was terrible and cause myself and I hear the owner of the property to take our business else where. But the pain didn't end for me there. The refused to acknowledge that this was a breach of contract by the landlord after taking more than 20 days to resolve. Then accused me of canceling early and wanted to threaten to go to court over the issue. This entire ordeal left me 1 month over in the lease agreement. Who in there right mind is going to fight in court over 1 month lease agreement? Fortunately we came to an agreement with the landlord not to be charged for the last month, but then when it came to the outgoing inspection they started accusing me of ridiculous things like stains on the kitchen counter tops (from the cleaners they hired btw), oven that suddenly was tripping the electricity, even though we used it every day without issue even our last night there and faulty garage door remotes that they themselves issued a replacement before I moved in and was replaced, but they had lost the email paper trail of the other remotes having issues because the "that person who emailed for the replacement didn't work there anymore". Looks like the Hello Peter stories are true about high staff turn over cause I'm not the only one they used that excuse on. I have so many questions about all that, but how on earth are you even supposed to prove otherwise? I told them about the stains to the kitchen counter and they threw the "tenant must be responsible for the cleaning of the premises" lease agreement at me. Real convenient that the contract works for you but doesnt apply for me. Honestly the entire experience felt like a divorce process for a relationship I did not sign up for. Poor admin. Poor experience. Poor everything. Never again.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2025, 14:54
Terrible experience with Lucas Real Estate.
Terrible experience with Lucas Real Estate. Won't recommend them to anyone. Rented a home for 2 years and in December last year the geyser burst and broke the ceiling to the bathroom. This happened 3 months prior to the lease agreement ending. I reported it immediately via their maintenance portal and it took them 2 months to fix it and 1 month to patch the hole in the roof. The entire experience of handling the repair was terrible and cause myself and I hear the owner of the property to take our business else where. But the pain didn't end for me there. The refused to acknowledge that this was a breach of contract by the landlord after taking more than 20 days to resolve. Then accused me of canceling early and wanted to threaten to go to court over the issue. This entire ordeal left me 1 month over in the lease agreement. Who in there right mind is going to fight in court over 1 month lease agreement? Fortunately we came to an agreement with the landlord not to be charged for the last month, but then when it came to the outgoing inspection they started accusing me of ridiculous things like stains on the kitchen counter tops (from the cleaners they hired btw), oven that suddenly was tripping the electricity, even though we used it every day without issue even our last night there and faulty garage door remotes that they themselves issued a replacement before I moved in and was replaced, but they had lost the email paper trail of the other remotes having issues because the "that person who emailed for the replacement didn't work there anymore". Looks like the Hello Peter stories are true about high staff turn over cause I'm not the only one they used that excuse on. I have so many questions about all that, but how on earth are you even supposed to prove otherwise? I told them about the stains to the kitchen counter and they threw the "tenant must be responsible for the cleaning of the premises" lease agreement at me. Real convenient that the contract works for you but doesnt apply for me. Honestly the entire experience felt like a divorce process for a relationship I did not sign up for. Poor admin. Poor experience. Poor everything. Never again.
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2023, 12:35
LRE BEST SERVICE
Best service ever received from an estate agency. Shaun Buchanan from Lucas Real Estate in Brackenfell was the best agent we have dealt with. Assisted with everything and never had an excuse as most agents do. Well done LRE - service excellence!!!
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Anonymous
1 reviews | Active since Jan 2020
11 Oct 2023, 12:35
LRE BEST SERVICE
Best service ever received from an estate agency. Shaun Buchanan from Lucas Real Estate in Brackenfell was the best agent we have dealt with. Assisted with everything and never had an excuse as most agents do. Well done LRE - service excellence!!!
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Anonymous
1 reviews | Active since Jan 2020
24 Jun 2020, 07:22
Thank you!
I have had the absolute pleasure to walk the road with Monique Hatting from LRE Group Pinehurst. My house was sold by her in November 2019 and is still not registered due to the Covid 19 outbreak. I cannot have asked for a better agent to assist me! She has gone out of her way to get legal documents done and she is still managing the proses. This is most surely the most difficult process during lock down, to get properties sold, registered and to manage the household move to a new property. Nothing is to much. Her support is excellent. Moving into my new place the toilet was not working, she stepped up and had it fixed! (The new property was sold to me by another agent.) Her regular communication with me, with updates regarding the proses at the deads office, is calming. Believe me this is a stressfull time but if you have a capable, caring agent like Monique it is bearable. I can gladly recommend her to willing sellers and buyers!
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Anonymous
1 reviews | Active since Jan 2020
24 Jun 2020, 07:22
Thank you!
I have had the absolute pleasure to walk the road with Monique Hatting from LRE Group Pinehurst. My house was sold by her in November 2019 and is still not registered due to the Covid 19 outbreak. I cannot have asked for a better agent to assist me! She has gone out of her way to get legal documents done and she is still managing the proses. This is most surely the most difficult process during lock down, to get properties sold, registered and to manage the household move to a new property. Nothing is to much. Her support is excellent. Moving into my new place the toilet was not working, she stepped up and had it fixed! (The new property was sold to me by another agent.) Her regular communication with me, with updates regarding the proses at the deads office, is calming. Believe me this is a stressfull time but if you have a capable, caring agent like Monique it is bearable. I can gladly recommend her to willing sellers and buyers!
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2019, 15:42
Thank you!
Our experience with LRE Group improved when we were assigned a new agent. As it turned out, both the agency and we had signed into a contract with the Landlord from Hell! Thank you to Sonja Visser of LRE Group in Brackenfell, for excellent communication throughout this time and for trying to make the best out of a bad situation.
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2019, 15:42
Thank you!
Our experience with LRE Group improved when we were assigned a new agent. As it turned out, both the agency and we had signed into a contract with the Landlord from Hell! Thank you to Sonja Visser of LRE Group in Brackenfell, for excellent communication throughout this time and for trying to make the best out of a bad situation.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2019, 11:12
BEWARE LRE GROUP estate agency
Beware LRE Group. Unfortunately, I could not give them no stars as this is not an option. The rental agent has been tardy, uncommunicative and dismissive. The property that we have rented from them is over run with ****roaches and ants. Window and doors seized shut. Leaks in taps and toilets. The garage door broke on 2 February, and we have not had full access to our belongings inside, in addition to not being able to park our cars inside to this day (26 Feb). The agency is deaf to our concerns and complaints. We have opened up a case at the Estate Agents Affairs Board and with the Rental Housing Tribunal.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2019, 11:12
BEWARE LRE GROUP estate agency
Beware LRE Group. Unfortunately, I could not give them no stars as this is not an option. The rental agent has been tardy, uncommunicative and dismissive. The property that we have rented from them is over run with ****roaches and ants. Window and doors seized shut. Leaks in taps and toilets. The garage door broke on 2 February, and we have not had full access to our belongings inside, in addition to not being able to park our cars inside to this day (26 Feb). The agency is deaf to our concerns and complaints. We have opened up a case at the Estate Agents Affairs Board and with the Rental Housing Tribunal.
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Anonymous
1 reviews | Active since Jan 2020
15 Nov 2018, 14:47
Lack of service and bad attitude.
Very unprofessional realtors. Offer no support to tenants. Won't help resolve anything, very complacent and lack of interest in tenants well being. High staff turnover, we were very rudely addressed by the first realtor Stefan, who subsequently resigned from the company. Safety hazards around the property are not being attended too. Took 33 days to replace an intercom system. Try any other realtor in the area they don't have a service driven attitude and won't lift a finger even to reply to an email.
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Anonymous
1 reviews | Active since Jan 2020
15 Nov 2018, 14:47
Lack of service and bad attitude.
Very unprofessional realtors. Offer no support to tenants. Won't help resolve anything, very complacent and lack of interest in tenants well being. High staff turnover, we were very rudely addressed by the first realtor Stefan, who subsequently resigned from the company. Safety hazards around the property are not being attended too. Took 33 days to replace an intercom system. Try any other realtor in the area they don't have a service driven attitude and won't lift a finger even to reply to an email.
0
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Anonymous
1 reviews | Active since Jan 2020
8 May 2017, 06:23
LRE Properties - WHAT A DISAPOINTMENT
<p>I AM REALLY DISAPPOINTED IN THE LEVEL OF SERVICE I'VE RECEIVED FROM THE LE MAINTENANCE TEAM!</p> <p>We have a rental property that became available early in April after a long legal battle and tremendous cost to have a tenant evicted. We did some research on the internet and found LRE (Lucas Real Estate) with the best-reported feedback for agents in the area. We needed some repair work before tey could let the property.</p> <p>The repair work was discussed with both the plumber (LRE contracted) and the LRE Project Manager (Michael) and quotes requested. These were revised and approved. During this time the work schedule was clearly communicated to Micheal (by mail) and was clearly reflected in this quote (which was a bit vague initially.</p> <p>In all the excitement, and urgency to get the property let, I made ONE CRITICAL MISTAKE! I DID NOT ASK FOR REFERENCE SITES WHERE YOUR LRE MAINTENANCE TEAM HAVE DONE ACTUAL REPAIRS!</p> <p> Work was approved and deposits paid on the 11th with the plan to have the property ready to show to prospective tenants o the 19th of the same month - minor repairs. </p> <p>After some site visits and emails commenting on the workmanship, I found the following on the weekend past (Saturday 6th) almost a month after they started work.</p> <p> </p> <p>These are comments on items in the state as I found them relevant to what was quoted for.</p> <p>1. There are still wall plugs and holes in the walls.</p> <p>2. Cornices were never refitted, it was merely smeared with “paintersmate” (or something similar) and repainted.</p> <p>3. Ceiling repair and repaint looks really uneven as if it was only partly done – there seem to be old paint / new paint boundaries. There appear to be sections with one and other with two coats of paint</p> <p>4. The repaired ceiling crack in the kitchen is in the process of cracking again – within less than a month. To repair a crack in a ceiling where two ceiling boards meet is normally done by applying a mesh, rerender the surface of the ceiling and repaint. I do not believe this was done, hence the crack reappearing.</p> <p>5. The kitchen cupboard was never removed and replaced. Some parts of the cupboard were removed and replaced with some random incorrectly sized and seemingly used other planks (they had stain marks of some kind as if it was used a shelf of sorts in the past). The kick plate was not fixed (only one ***** on the side) and with a large gap with items, if not placed correctly (too far forward for instance) will fall in and end up under the cupboard bottom shelf - the cupboard base was not cut deep enough. The kickplate and the rest of the cupboard were also not sealed in any way. As this was the cupboard the held the sink, and most susceptible to water damage, and the primary reason for replacing this was due to the fact that the old unit was rotten, I would have expected better care and workmanship especially here. Along with this, the same rusty hinges were refitted and the cupboard was not fixed to the adjacent cupboard. THIS WAS NOT REMOVED AND REPLACED WITH A NEW CUPBOARD AS QUOTED! The old rusty hinges were refitted rehanging the old doors.</p> <p>Even during my meeting with Michael (LRE Project Manager) on the 6th of May, he was of the opinion to, in his words, (quote) “cut new board and fix the bottom shelf”. THIS IS NOT WHAT WAS QUOTED FOR AND NOT EXCEPTABLE.</p> <p>6. The passage linen cupboard is a joke and looks like an amateur build. This consists of a plank with hinges *****ed directly to the uneven brickwork. The skew brickwork was specifically pointed out to Michael (LRE) and he was fully aware that this was going to be tricky cupboard to build. The shelving rests on three shelve studs knocked directly into the brickwork (tiny plastic studs). On the opening side some odd pieces (again looks like some s**** wood collected from somewhere else) – four pieces in all, and not finished on the inside of the cupboard (this is now besides the odd gaps that seem to serve no purpose on the inside. The top of the cupboard, as It meets the ceiling is finished in BLACK *****s without covers. Again the bottom shelf is cut the incorrect shape with items able to disappear under the bottom shelf never to be found again (must be done by the same person that built the kitchen cupboard). With the door hinges *****ed directly to the brickwork, it is not possible to trim the door into position or at least hide or disguise the known skew walls. I have a fair idea on how to build and fit a cupboard - I’ve done this before and it's actually well documented. I must say the best word I could use for this installation is REALY ****. Even a Semble-It cupboard trimmed in properly would have looked better. PS - I really do NOT not like Semble-It cupboards.</p> <p>7. The sliding door was repaired (glass refitted) and reassembled upside down with the safety lock pin holes on the floor. This is unsafe as someone might trip over the lock (quite logical). Micheal was not interested in reassembling the door and suggested I reinstall the lock pin hole on the bottom. After explaining the possible safety issue he suggested I just refit this on the now top rail. When I drilled the pilot hole I hit what appeared to be glass inside the frame (glass to big for the frame). Then not to risk breaking the really expensive glass I stopped. Only after this and I suspect Jeanne (the LRE rental agent) had a word with him, he reassembled the door the correct way round. However, on the reassembly of the door (right way up), the glass rubber seals were not reinstalled properly and now the door DOES NOT WORK at all. It is impossible to move the sliding (opening) part of this door. This was marked as “outwork” with my understanding that this would actually be done by a sliding door repair or manufacturing company as I could have purchased and entirely new sliding door for the quoted price. My assumption at this point is that LRE must be using really expensive and highly rated safety glass. I've requested info the glass used – thickness, and if indeed it is safety or laminated glass. The reason this price was excepted, was again, due to time pressure and the assumption that refitting a new door will have a high labor charge and possibly take to long. All I have now is a really expensive leaking patio window with a scratched frame.</p> <p>8. The washing line was not touched or refurbished in any way</p> <p>9. Another reason for the annoyance with the workmanship and the trigger for the detailed scrutiny is when I received the quote from the electrition Jeanne (LRE rental agent) arranged to do the electrical inspection (contracted LRE company I presume) and issue an electrical certificate. This was a requirement from the Municipality due to the fact that the power meter was bypassed by the previous tenant. Without this certificate, the house is not habitable as the Municipality may shut off the power at any time. Jeanne was a star and organized someone to do the inspection again on super fast notice (fantastic, thanks). The problem was the content of his report that I DID NOT EXPECT.</p> <p>a. Open connections on light fittings – these were removed and refitted by the LRE team. I supplied them with brand new fittings and globes. The open wire fitting referred to is where the old light was attached, and someone on the LRE maintenance team did not deem it necessary to climb into the ceiling and do their job properly to disconnect the old fitting.</p> <p>b. The extractor fans I purchased are reported broken and not installed according to the electrical regulations.</p> <p> </p> <p>There is one thing I do not mind, and that is to pay for work I either cannot do myself or do not have the time to do. I DO HOWEVER MIND PAYING FOR INCORRECT WORKMANSHIP OR PAY TO GET THE WORK DONE TWICE!</p> <p> </p> <p>With all the fittings removed and refitted by the LRE team, came with its own issues. The initial fittings were fitted with butterfly nuts – as it should be. See attached images. However, all the fittings the LRE team fitted where merely *****ed into the ceiling board with chipboard *****s – only one ***** per fitting in some cases. This is a really cheap and inefficient way (the term gyppo move come to mind) to fit light fittings – no one will see this, so I cut the corner and do it on the cheap. The fittings are loose with the issue here, that as soon as any force is applied to the fitting to remove the glass in order to refit a globe these *****s (or the ONE *****) will pull out the plasterboard, this will endanger the tenant, put me as well as LRE at legal risk and require me to pay someone else to refit the lights or to go to site and refit the fittings myself – WHAT AM I PAYING THE LRE MAINEANCE TEAM FOR?? ARE THEY ENSURING THEIR OWN FUTURE JOB WORKLOAD?? Bodge it now while getting paid, then charge the client again in future to fix it once the fittings fall off??</p> <p> </p> <p>The funny thing is that I supplied butterfly nuts when I delivered the brand new light fittings – odd that no-one would use either these or the ones that were removed when they removed the old lights.</p> <p> </p> <p>10. The gutters were not cleaned – lots of dirt and rubble still in them. Further, the pa****t at the front of the garage was NOT sealed as stated. The LRE maintenance team merely painted the top of the brick wall. The gutter itself was full of water and drip on the garage floor and the door face when open – THIS WORK WAS NOT DONE. PS. Both of these issues was pointed out to me by Micheal on the initial site visit – I was quite impressed at the time.</p> <p>Speaking to Michael on Saturday, again, was of the opinion that this could be “patched” from the underside. In my opinion, you quoted me to repair the leak in the pa****t. This would require the water-bearing side of the gutter to be dry, cleaned and repaired. Whether this is by means of a rubber heat seal or some other form of mechanical seal I would not know. This would, however, be needed to stop the water entering into the existing hole. But, by trying to seal this from the bottom will merely stop the water drip temporarily and delay the inevitable repeat leak and another callout to do the same work AGAIN. THIS WORK WAS NOT COMPLETED AS QUOTED FOR AND IS STILL OUTSTANDING.</p> <p> </p> <p>11. The minor work as was stated in the email (while quotes were done and listed in the revised quotes) is also wide open for interpretation regarding the quality of the work.</p> <p>a. The tiles mentioned in the email referred to some loose tiles in the shower in the main bedroom. These are grouted back with floor grouting and still sounds hollow. This means the tile was NOT reglued and still not fixed. The floor grouting also is not waterproof and could cause damp leaking into the wall.</p> <p>b. The driveway paving, this falls in the same class of workmanship as the linen and kitchen cupboards. This is half done and quite unsightly! There is no (or minimal at best) cement between the reinserted bricks. This means that they just break out within days.</p> <p> </p> <p>12. With the refitting of the of the bathroom fittings and fixtures, Michael drilled a hole through the water supply pipes in the (bigger) bathroom after being warned by my wife of this risk, as I've done this in one of our other properties in the past. This required the wall to be chopped open and the pipe fixed. I did not see how the pipe was fixed and again looking at the quality of the other work that was done here, I am quite worried that this is going to cause an issue in future. </p> <p> </p> <p>Due to the house being eight years old Micheal advised that the same tiles would probably not be available, and from experience know that even with the same tile from different batch could differ in appearance (previous restoration work that I did). He recommended a mosaic that I approved. This was installed but again the grouting not applied properly, in at least two places. Now, again sitting with the risk of damp leaking into the wall and the adjacent bedroom. Further, the adjacent tiles (both to the left and the right) are chipped and not sealed and the grouting above the mosaic, as it joins the wall, not painted.</p> <p> </p> <p>I supplied Michael with a new washing line cord just to get the work done. I also gave him some of my butterfly nuts to refit the lights. THIS IS ACTUALLY LUDICROUS, THAT I NEED TO PROVIDE PARTS AND COMPONENTS FOR WORK THAT LRE QUOTED FOR AND AGREED TO DO.</p> <p> </p> <p>My biggest issue is, what else was not fixed or done to a substandard level by the LRE maintenance team that I missed and that I need to redo in the following year or so due to their (LRE contactors) shoddy workmanship. Further, if the electrition was wrong in pointing out faults (broken fans, incorrect wires used, etc) regarding work LRE performed, what else is listed in his quote that is not actually required to have the electrical cert issued, but just added to earn a quick buck??? </p> <p> </p> <p>This house was built and signed off by an electrician about 8 years ago (fact). The power meter was tampered with (fact). The Municipality need a new electrical cert (fact). Where do all the other electrical listed work (R6500 or so) come from? I know the DB board need to be looked at as this is where they bypassed the meter, but the other items??? I know that some of the items are due to LRE’s shoddy work and I expect it to be repaired (should be repaired by LRE) or, if these are not actually faulty (fans and fan cables) and not required to be repaired or replaced, is he then offering me the same level of service LRE is – ripping me off (in my opinion), listing unnecessary items to an unsuspecting homeowner. This contractor was recommended by LRE, so immediately, after looking at your other work is a bit dubious about his quote and required work list. I REQUESTED A SECOND INSPECTION DONE AT LRE’S EXPENSE BY “TECHNO-BUGS” OR OTHER INDEPENDED CONTRACTOR TO VERIFY THE ELECTRICAL INSTALLATIONS AND REQUIRED REPAIRS.</p> <p> </p> <p>Is it not this shoddy workmanship and the seeming lack of interest to complete anything properly not the reason that the prospective tenants that Jeanne have taken to the site, turned the property down??? </p> <p> </p> <p>Looking at this insignificant and small project, then, if ABILITY and the ATTITUDE toward DETAIL and work PRIDE are any reflection on the way LRE functions, I really need to know this before they place a tenant in my property. If this is the SERVICE a landlord will receive I need to cancel my engagement with LRE immediately and find a property rental firm that does actually care about the QUALITY of work and SERVICE offered in a TIMELY manner. This experience has made me extremely weary of LRE’s ability to let and manage my property.</p> <p> </p> <p>Looking their your website, Mr Lucas van Vuuren (owner of LRE), make statements using terms such as TRANSFORMATION, QUALIFIED, COMPITANT and RESHAPING THE APPROACH. I am yet to see any of these in work LRE has delivered to date.</p> <p> </p> <p>It is now almost a month (about five days short) since the deposits have been paid to LRE Maintenance to fix the property. In the meantime, the house is still not habitable due to the lack of the electrical certificate. When will LRE be done with their repairs in order for me to ask their contracted (recommended by Jeanne) electrician (or another) to complete their work (if there are actually ACTUAL electrical work to be done) and issue the certificate? In the meantime, who will give any prospective tenants assurance that the property will, in fact, be habitable in the near future and who will carry the potential loss of income while I wait on LRE to complete their work????</p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
8 May 2017, 06:23
LRE Properties - WHAT A DISAPOINTMENT
<p>I AM REALLY DISAPPOINTED IN THE LEVEL OF SERVICE I'VE RECEIVED FROM THE LE MAINTENANCE TEAM!</p> <p>We have a rental property that became available early in April after a long legal battle and tremendous cost to have a tenant evicted. We did some research on the internet and found LRE (Lucas Real Estate) with the best-reported feedback for agents in the area. We needed some repair work before tey could let the property.</p> <p>The repair work was discussed with both the plumber (LRE contracted) and the LRE Project Manager (Michael) and quotes requested. These were revised and approved. During this time the work schedule was clearly communicated to Micheal (by mail) and was clearly reflected in this quote (which was a bit vague initially.</p> <p>In all the excitement, and urgency to get the property let, I made ONE CRITICAL MISTAKE! I DID NOT ASK FOR REFERENCE SITES WHERE YOUR LRE MAINTENANCE TEAM HAVE DONE ACTUAL REPAIRS!</p> <p> Work was approved and deposits paid on the 11th with the plan to have the property ready to show to prospective tenants o the 19th of the same month - minor repairs. </p> <p>After some site visits and emails commenting on the workmanship, I found the following on the weekend past (Saturday 6th) almost a month after they started work.</p> <p> </p> <p>These are comments on items in the state as I found them relevant to what was quoted for.</p> <p>1. There are still wall plugs and holes in the walls.</p> <p>2. Cornices were never refitted, it was merely smeared with “paintersmate” (or something similar) and repainted.</p> <p>3. Ceiling repair and repaint looks really uneven as if it was only partly done – there seem to be old paint / new paint boundaries. There appear to be sections with one and other with two coats of paint</p> <p>4. The repaired ceiling crack in the kitchen is in the process of cracking again – within less than a month. To repair a crack in a ceiling where two ceiling boards meet is normally done by applying a mesh, rerender the surface of the ceiling and repaint. I do not believe this was done, hence the crack reappearing.</p> <p>5. The kitchen cupboard was never removed and replaced. Some parts of the cupboard were removed and replaced with some random incorrectly sized and seemingly used other planks (they had stain marks of some kind as if it was used a shelf of sorts in the past). The kick plate was not fixed (only one ***** on the side) and with a large gap with items, if not placed correctly (too far forward for instance) will fall in and end up under the cupboard bottom shelf - the cupboard base was not cut deep enough. The kickplate and the rest of the cupboard were also not sealed in any way. As this was the cupboard the held the sink, and most susceptible to water damage, and the primary reason for replacing this was due to the fact that the old unit was rotten, I would have expected better care and workmanship especially here. Along with this, the same rusty hinges were refitted and the cupboard was not fixed to the adjacent cupboard. THIS WAS NOT REMOVED AND REPLACED WITH A NEW CUPBOARD AS QUOTED! The old rusty hinges were refitted rehanging the old doors.</p> <p>Even during my meeting with Michael (LRE Project Manager) on the 6th of May, he was of the opinion to, in his words, (quote) “cut new board and fix the bottom shelf”. THIS IS NOT WHAT WAS QUOTED FOR AND NOT EXCEPTABLE.</p> <p>6. The passage linen cupboard is a joke and looks like an amateur build. This consists of a plank with hinges *****ed directly to the uneven brickwork. The skew brickwork was specifically pointed out to Michael (LRE) and he was fully aware that this was going to be tricky cupboard to build. The shelving rests on three shelve studs knocked directly into the brickwork (tiny plastic studs). On the opening side some odd pieces (again looks like some s**** wood collected from somewhere else) – four pieces in all, and not finished on the inside of the cupboard (this is now besides the odd gaps that seem to serve no purpose on the inside. The top of the cupboard, as It meets the ceiling is finished in BLACK *****s without covers. Again the bottom shelf is cut the incorrect shape with items able to disappear under the bottom shelf never to be found again (must be done by the same person that built the kitchen cupboard). With the door hinges *****ed directly to the brickwork, it is not possible to trim the door into position or at least hide or disguise the known skew walls. I have a fair idea on how to build and fit a cupboard - I’ve done this before and it's actually well documented. I must say the best word I could use for this installation is REALY ****. Even a Semble-It cupboard trimmed in properly would have looked better. PS - I really do NOT not like Semble-It cupboards.</p> <p>7. The sliding door was repaired (glass refitted) and reassembled upside down with the safety lock pin holes on the floor. This is unsafe as someone might trip over the lock (quite logical). Micheal was not interested in reassembling the door and suggested I reinstall the lock pin hole on the bottom. After explaining the possible safety issue he suggested I just refit this on the now top rail. When I drilled the pilot hole I hit what appeared to be glass inside the frame (glass to big for the frame). Then not to risk breaking the really expensive glass I stopped. Only after this and I suspect Jeanne (the LRE rental agent) had a word with him, he reassembled the door the correct way round. However, on the reassembly of the door (right way up), the glass rubber seals were not reinstalled properly and now the door DOES NOT WORK at all. It is impossible to move the sliding (opening) part of this door. This was marked as “outwork” with my understanding that this would actually be done by a sliding door repair or manufacturing company as I could have purchased and entirely new sliding door for the quoted price. My assumption at this point is that LRE must be using really expensive and highly rated safety glass. I've requested info the glass used – thickness, and if indeed it is safety or laminated glass. The reason this price was excepted, was again, due to time pressure and the assumption that refitting a new door will have a high labor charge and possibly take to long. All I have now is a really expensive leaking patio window with a scratched frame.</p> <p>8. The washing line was not touched or refurbished in any way</p> <p>9. Another reason for the annoyance with the workmanship and the trigger for the detailed scrutiny is when I received the quote from the electrition Jeanne (LRE rental agent) arranged to do the electrical inspection (contracted LRE company I presume) and issue an electrical certificate. This was a requirement from the Municipality due to the fact that the power meter was bypassed by the previous tenant. Without this certificate, the house is not habitable as the Municipality may shut off the power at any time. Jeanne was a star and organized someone to do the inspection again on super fast notice (fantastic, thanks). The problem was the content of his report that I DID NOT EXPECT.</p> <p>a. Open connections on light fittings – these were removed and refitted by the LRE team. I supplied them with brand new fittings and globes. The open wire fitting referred to is where the old light was attached, and someone on the LRE maintenance team did not deem it necessary to climb into the ceiling and do their job properly to disconnect the old fitting.</p> <p>b. The extractor fans I purchased are reported broken and not installed according to the electrical regulations.</p> <p> </p> <p>There is one thing I do not mind, and that is to pay for work I either cannot do myself or do not have the time to do. I DO HOWEVER MIND PAYING FOR INCORRECT WORKMANSHIP OR PAY TO GET THE WORK DONE TWICE!</p> <p> </p> <p>With all the fittings removed and refitted by the LRE team, came with its own issues. The initial fittings were fitted with butterfly nuts – as it should be. See attached images. However, all the fittings the LRE team fitted where merely *****ed into the ceiling board with chipboard *****s – only one ***** per fitting in some cases. This is a really cheap and inefficient way (the term gyppo move come to mind) to fit light fittings – no one will see this, so I cut the corner and do it on the cheap. The fittings are loose with the issue here, that as soon as any force is applied to the fitting to remove the glass in order to refit a globe these *****s (or the ONE *****) will pull out the plasterboard, this will endanger the tenant, put me as well as LRE at legal risk and require me to pay someone else to refit the lights or to go to site and refit the fittings myself – WHAT AM I PAYING THE LRE MAINEANCE TEAM FOR?? ARE THEY ENSURING THEIR OWN FUTURE JOB WORKLOAD?? Bodge it now while getting paid, then charge the client again in future to fix it once the fittings fall off??</p> <p> </p> <p>The funny thing is that I supplied butterfly nuts when I delivered the brand new light fittings – odd that no-one would use either these or the ones that were removed when they removed the old lights.</p> <p> </p> <p>10. The gutters were not cleaned – lots of dirt and rubble still in them. Further, the pa****t at the front of the garage was NOT sealed as stated. The LRE maintenance team merely painted the top of the brick wall. The gutter itself was full of water and drip on the garage floor and the door face when open – THIS WORK WAS NOT DONE. PS. Both of these issues was pointed out to me by Micheal on the initial site visit – I was quite impressed at the time.</p> <p>Speaking to Michael on Saturday, again, was of the opinion that this could be “patched” from the underside. In my opinion, you quoted me to repair the leak in the pa****t. This would require the water-bearing side of the gutter to be dry, cleaned and repaired. Whether this is by means of a rubber heat seal or some other form of mechanical seal I would not know. This would, however, be needed to stop the water entering into the existing hole. But, by trying to seal this from the bottom will merely stop the water drip temporarily and delay the inevitable repeat leak and another callout to do the same work AGAIN. THIS WORK WAS NOT COMPLETED AS QUOTED FOR AND IS STILL OUTSTANDING.</p> <p> </p> <p>11. The minor work as was stated in the email (while quotes were done and listed in the revised quotes) is also wide open for interpretation regarding the quality of the work.</p> <p>a. The tiles mentioned in the email referred to some loose tiles in the shower in the main bedroom. These are grouted back with floor grouting and still sounds hollow. This means the tile was NOT reglued and still not fixed. The floor grouting also is not waterproof and could cause damp leaking into the wall.</p> <p>b. The driveway paving, this falls in the same class of workmanship as the linen and kitchen cupboards. This is half done and quite unsightly! There is no (or minimal at best) cement between the reinserted bricks. This means that they just break out within days.</p> <p> </p> <p>12. With the refitting of the of the bathroom fittings and fixtures, Michael drilled a hole through the water supply pipes in the (bigger) bathroom after being warned by my wife of this risk, as I've done this in one of our other properties in the past. This required the wall to be chopped open and the pipe fixed. I did not see how the pipe was fixed and again looking at the quality of the other work that was done here, I am quite worried that this is going to cause an issue in future. </p> <p> </p> <p>Due to the house being eight years old Micheal advised that the same tiles would probably not be available, and from experience know that even with the same tile from different batch could differ in appearance (previous restoration work that I did). He recommended a mosaic that I approved. This was installed but again the grouting not applied properly, in at least two places. Now, again sitting with the risk of damp leaking into the wall and the adjacent bedroom. Further, the adjacent tiles (both to the left and the right) are chipped and not sealed and the grouting above the mosaic, as it joins the wall, not painted.</p> <p> </p> <p>I supplied Michael with a new washing line cord just to get the work done. I also gave him some of my butterfly nuts to refit the lights. THIS IS ACTUALLY LUDICROUS, THAT I NEED TO PROVIDE PARTS AND COMPONENTS FOR WORK THAT LRE QUOTED FOR AND AGREED TO DO.</p> <p> </p> <p>My biggest issue is, what else was not fixed or done to a substandard level by the LRE maintenance team that I missed and that I need to redo in the following year or so due to their (LRE contactors) shoddy workmanship. Further, if the electrition was wrong in pointing out faults (broken fans, incorrect wires used, etc) regarding work LRE performed, what else is listed in his quote that is not actually required to have the electrical cert issued, but just added to earn a quick buck??? </p> <p> </p> <p>This house was built and signed off by an electrician about 8 years ago (fact). The power meter was tampered with (fact). The Municipality need a new electrical cert (fact). Where do all the other electrical listed work (R6500 or so) come from? I know the DB board need to be looked at as this is where they bypassed the meter, but the other items??? I know that some of the items are due to LRE’s shoddy work and I expect it to be repaired (should be repaired by LRE) or, if these are not actually faulty (fans and fan cables) and not required to be repaired or replaced, is he then offering me the same level of service LRE is – ripping me off (in my opinion), listing unnecessary items to an unsuspecting homeowner. This contractor was recommended by LRE, so immediately, after looking at your other work is a bit dubious about his quote and required work list. I REQUESTED A SECOND INSPECTION DONE AT LRE’S EXPENSE BY “TECHNO-BUGS” OR OTHER INDEPENDED CONTRACTOR TO VERIFY THE ELECTRICAL INSTALLATIONS AND REQUIRED REPAIRS.</p> <p> </p> <p>Is it not this shoddy workmanship and the seeming lack of interest to complete anything properly not the reason that the prospective tenants that Jeanne have taken to the site, turned the property down??? </p> <p> </p> <p>Looking at this insignificant and small project, then, if ABILITY and the ATTITUDE toward DETAIL and work PRIDE are any reflection on the way LRE functions, I really need to know this before they place a tenant in my property. If this is the SERVICE a landlord will receive I need to cancel my engagement with LRE immediately and find a property rental firm that does actually care about the QUALITY of work and SERVICE offered in a TIMELY manner. This experience has made me extremely weary of LRE’s ability to let and manage my property.</p> <p> </p> <p>Looking their your website, Mr Lucas van Vuuren (owner of LRE), make statements using terms such as TRANSFORMATION, QUALIFIED, COMPITANT and RESHAPING THE APPROACH. I am yet to see any of these in work LRE has delivered to date.</p> <p> </p> <p>It is now almost a month (about five days short) since the deposits have been paid to LRE Maintenance to fix the property. In the meantime, the house is still not habitable due to the lack of the electrical certificate. When will LRE be done with their repairs in order for me to ask their contracted (recommended by Jeanne) electrician (or another) to complete their work (if there are actually ACTUAL electrical work to be done) and issue the certificate? In the meantime, who will give any prospective tenants assurance that the property will, in fact, be habitable in the near future and who will carry the potential loss of income while I wait on LRE to complete their work????</p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
30 Jun 2016, 17:14
Van droom huis na Nagmerrie
<p>As jy n huis koop verwag jy dat die eiendoms agent of die maatskappy waardeur jy die eiendom koop teminste die huis vir jou in n goeie toestant staan oordra. Ons moet instap by 'n plek waar die bad nie eens gewas is nie. Die braai lyk of hy jare laas skoon gemaak is daar le nog vir ons n braai tang ook binne in die braai. Die sal ons seker nog n week vat om die plek skoon te kry. </p> <p> </p> <p>Die beste van alles is as jy die eiendoms agent n boodskap stuur en alles onder sy aandag bring word jy vertel om die prokeurs te skakel hulle hanteer alles!!! </p> <p> </p> <p>Ek sal julle vir niemand aanbeveel nie... </p>
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Anonymous
1 reviews | Active since Jan 2020
30 Jun 2016, 17:14
Van droom huis na Nagmerrie
<p>As jy n huis koop verwag jy dat die eiendoms agent of die maatskappy waardeur jy die eiendom koop teminste die huis vir jou in n goeie toestant staan oordra. Ons moet instap by 'n plek waar die bad nie eens gewas is nie. Die braai lyk of hy jare laas skoon gemaak is daar le nog vir ons n braai tang ook binne in die braai. Die sal ons seker nog n week vat om die plek skoon te kry. </p> <p> </p> <p>Die beste van alles is as jy die eiendoms agent n boodskap stuur en alles onder sy aandag bring word jy vertel om die prokeurs te skakel hulle hanteer alles!!! </p> <p> </p> <p>Ek sal julle vir niemand aanbeveel nie... </p>
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