Life Vincent Pallotti's mistake is now my problem!!!!

Following my husband's admission to the hospital via ambulance, the staff at Vincent Pallotti only app**** for an authorisation number 3 weeks later. All of the bills relating to his hospital stay, have been short paid by the medical aid due to the delay by Life Healthcare. This mistake is now potentially going to cost me R14k and it's impossible to get through to someone at the hospital.