Levi's response, again no accountability.

Hi Craig,

Thank you for your email and for bringing this to our attention.

I'm sorry to hear about the difficulties you’ve experienced, as well as your previous attempt to get assistance that did not receive a response. Unfortunately, we are unable to locate any prior correspondence on our system.

We also regret to inform you that, as the online store for Levi's, we are not able to assist with matters relating to in-store purchases or assessments. I would recommend going back to your nearest Levi’s store, where the team will be able to inspect the items and assist you further.

We apologise for any inconvenience caused and appreciate your understanding.

Kind regards, Levi's South Africa Online (Customer Service Team)