Courtesy car

It is very disappointing that Legae Funerals (Sopema) offers a courtesy vehicle as an additional benefit to assist families during funerals, yet the service creates more stress during an already difficult time.

When taking out the policy, I clearly explained that the extended family members covered are based in a rural area. Sadly, the courtesy vehicle arrangement only allows the car for 3 days, with no option to extend the booking even at an additional cost. We were constantly told that Avis would not allow any extension, and we were even threatened that if the vehicle was not returned before 12 noon, it would be reported as ******.

My husband had to drive 14 hours just to return the car on time. Unfortunately, we forgot the boot cover at home, but we immediately communicated that we would return it on Tuesday morning. Throughout this process, Takalani Lusunzi, the consultant we dealt with, came across as very self-centered and did not show empathy or balance the interests of both the claimant and the client relationship.

Despite this negative experience, I would like to sincerely thank Alessandro , who was very understanding, patient, and professional throughout the process. He made the return of the vehicle smooth and treated us with respect during a difficult time.

Overall, I am really unhappy with the experience and believe Legae Funerals can improve greatly in how they handle and support grieving families.