LF
Legae Funeral Home
Verified Business
LF
AI Review Summary
Based on recent customer reviews, Legae Funeral Home receives sharply divided feedback. Customers consistently mention frustration with unresolved queries, poor follow-through on callbacks, and difficulty amending policy details such as debit order dates and cover amounts. A recurring theme involves allegations of staff mistreatment and unprofessional internal culture. Conversely, satisfied clients praise specific consultants by name, highlighting efficient claim approvals, friendly branch interactions, and dignified funeral arrangements. The experience appears highly dependent on which agent or branch a client engages, with service consistency emerging as the central concern during emotionally sensitive moments.
Performance(last 12 months):
TrustIndex
3.2
Ranking
#1
in Funeral Services
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.1|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 04:14
Courtesy car
It is very disappointing that Legae Funerals (Sopema) offers a courtesy vehicle as an additional benefit to assist families during funerals, yet the service creates more stress during an already difficult time. When taking out the policy, I clearly explained that the extended family members covered are based in a rural area. Sadly, the courtesy vehicle arrangement only allows the car for 3 days, with no option to extend the booking even at an additional cost. We were constantly told that Avis would not allow any extension, and we were even threatened that if the vehicle was not returned before 12 noon, it would be reported as ******. My husband had to drive 14 hours just to return the car on time. Unfortunately, we forgot the boot cover at home, but we immediately communicated that we would return it on Tuesday morning. Throughout this process, Takalani Lusunzi, the consultant we dealt with, came across as very self-centered and did not show empathy or balance the interests of both the claimant and the client relationship. Despite this negative experience, I would like to sincerely thank Alessandro , who was very understanding, patient, and professional throughout the process. He made the return of the vehicle smooth and treated us with respect during a difficult time. Overall, I am really unhappy with the experience and believe Legae Funerals can improve greatly in how they handle and support grieving families.
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 04:14
Courtesy car
It is very disappointing that Legae Funerals (Sopema) offers a courtesy vehicle as an additional benefit to assist families during funerals, yet the service creates more stress during an already difficult time. When taking out the policy, I clearly explained that the extended family members covered are based in a rural area. Sadly, the courtesy vehicle arrangement only allows the car for 3 days, with no option to extend the booking even at an additional cost. We were constantly told that Avis would not allow any extension, and we were even threatened that if the vehicle was not returned before 12 noon, it would be reported as ******. My husband had to drive 14 hours just to return the car on time. Unfortunately, we forgot the boot cover at home, but we immediately communicated that we would return it on Tuesday morning. Throughout this process, Takalani Lusunzi, the consultant we dealt with, came across as very self-centered and did not show empathy or balance the interests of both the claimant and the client relationship. Despite this negative experience, I would like to sincerely thank Alessandro , who was very understanding, patient, and professional throughout the process. He made the return of the vehicle smooth and treated us with respect during a difficult time. Overall, I am really unhappy with the experience and believe Legae Funerals can improve greatly in how they handle and support grieving families.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 18:07
Hassim Mistreating Employees
Hassim mistreating Employees: It is so disheartening to support a black owned business that thrives in humiliating and embarrassing young, black people. I have heard too many stories of employees under Legae who are Abused and Humiliated by a lady named Hassim. She is supposedly the HR of the company and working under her is a Humiliation ritual. I am baffled that in this current economic climate our young brothers & sisters are brought to tears by someone who is meant to mentor and build them up. I will NOT stop writing about this. I will rant on all Social media platforms about this treatment until they learn that those people they have employed have families & communities who support Legae. Stop placing bullies in high places.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 18:07
Hassim Mistreating Employees
Hassim mistreating Employees: It is so disheartening to support a black owned business that thrives in humiliating and embarrassing young, black people. I have heard too many stories of employees under Legae who are Abused and Humiliated by a lady named Hassim. She is supposedly the HR of the company and working under her is a Humiliation ritual. I am baffled that in this current economic climate our young brothers & sisters are brought to tears by someone who is meant to mentor and build them up. I will NOT stop writing about this. I will rant on all Social media platforms about this treatment until they learn that those people they have employed have families & communities who support Legae. Stop placing bullies in high places.
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Anonymous
1 reviews | Active since Jan 2020
1 Feb 2026, 03:20
Refused Refund
I had a very disappointing experience with Sopema Funeral Services. The service did not meet the standards that were promised, and when I requested a refund, it was refused without a satisfactory explanation. During such a sensitive time, I expected professionalism and compassion, which I unfortunately did not receive. I would not recommend their services.
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Anonymous
1 reviews | Active since Jan 2020
1 Feb 2026, 03:20
Refused Refund
I had a very disappointing experience with Sopema Funeral Services. The service did not meet the standards that were promised, and when I requested a refund, it was refused without a satisfactory explanation. During such a sensitive time, I expected professionalism and compassion, which I unfortunately did not receive. I would not recommend their services.
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 06:17
Customer Service Dissatisfaction
I have contacted your office three times since 30/12/2025 regarding changing my debit order date. Each time, I was assured that a customer service representative would reach out to me. It is extremely disappointing to be repeatedly passed from one person to another, especially when I am making every effort to meet my contractual obligations. I request immediate assistance to resolve this matter without further delay.
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 06:17
Customer Service Dissatisfaction
I have contacted your office three times since 30/12/2025 regarding changing my debit order date. Each time, I was assured that a customer service representative would reach out to me. It is extremely disappointing to be repeatedly passed from one person to another, especially when I am making every effort to meet my contractual obligations. I request immediate assistance to resolve this matter without further delay.
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Anonymous
1 reviews | Active since Jan 2020
12 Dec 2025, 07:27
Wonderful Service always
A compliment is deserved when it's due. I received wonderful service from Alessandro at the Orlando West branch. After getting his number, I submitted my claim via WhatsApp, and within 24 hours, my claim was approved, and I received the funds. Thank you, Sopema, for keeping your promise. This was my second claim, and I've never experienced any issues with you. Your agents are always willing to assist, regardless of the query. I would definitely recommend you to friends and family.
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Anonymous
1 reviews | Active since Jan 2020
12 Dec 2025, 07:27
Wonderful Service always
A compliment is deserved when it's due. I received wonderful service from Alessandro at the Orlando West branch. After getting his number, I submitted my claim via WhatsApp, and within 24 hours, my claim was approved, and I received the funds. Thank you, Sopema, for keeping your promise. This was my second claim, and I've never experienced any issues with you. Your agents are always willing to assist, regardless of the query. I would definitely recommend you to friends and family.
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 09:17
LEGAE / SOPEMA *** SERVICE!
I've been with them for more than 2 years. The service is horrible. I was told I owe money for one month of which I paid that amount. Looked at my policy documents and they changed cover amounts without my concern. I was made to pay for car hire option and later found out its not applicable to people outside of Johannesburg. I've been paying for this extra money for nothing. It's always stories with them. They **** up everything. The staff there doesn't want to take responsibility for anything. LEGAE/SOPEMA Childs play shame.
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 09:17
LEGAE / SOPEMA *** SERVICE!
I've been with them for more than 2 years. The service is horrible. I was told I owe money for one month of which I paid that amount. Looked at my policy documents and they changed cover amounts without my concern. I was made to pay for car hire option and later found out its not applicable to people outside of Johannesburg. I've been paying for this extra money for nothing. It's always stories with them. They **** up everything. The staff there doesn't want to take responsibility for anything. LEGAE/SOPEMA Childs play shame.
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 09:16
Compliment for Sopema staff.
I visited the Sopema funaral services offices on the 4th of October for a new a policy, I must say from the minute We walked in the service was awesome, to the consultant that assisted us Lerato Modise she was so efficient, patient, friendly and willing to assist. I'm certain that I made the right choice by joining in and have no doubts that I'm in good hands.
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 09:16
Compliment for Sopema staff.
I visited the Sopema funaral services offices on the 4th of October for a new a policy, I must say from the minute We walked in the service was awesome, to the consultant that assisted us Lerato Modise she was so efficient, patient, friendly and willing to assist. I'm certain that I made the right choice by joining in and have no doubts that I'm in good hands.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Sept 2025, 05:55
Bad customer service from Lerato Modise
I have been with Sophema now trading as Legal funeral home for the past 6 years my worst experience is with the customer service and the *********** staff a lady by the name of Lerato Modise pretended like she is assisting me yesterday as I requested a policy document which is well within my rights she said she did and yet she did not according to the agent I spoke to this morning this is not the first time happening they always act like they assisting but they are just gathering stats on their side on the number of calls management the staff is not working they don't give us what we need as customers and it's beginning to irritate me as a loyal client for 6yrs
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Anonymous
1 reviews | Active since Jan 2020
18 Sept 2025, 05:55
Bad customer service from Lerato Modise
I have been with Sophema now trading as Legal funeral home for the past 6 years my worst experience is with the customer service and the *********** staff a lady by the name of Lerato Modise pretended like she is assisting me yesterday as I requested a policy document which is well within my rights she said she did and yet she did not according to the agent I spoke to this morning this is not the first time happening they always act like they assisting but they are just gathering stats on their side on the number of calls management the staff is not working they don't give us what we need as customers and it's beginning to irritate me as a loyal client for 6yrs
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