Very Bad customer care and Returns policy

Very Bad customer care- Returns policy not in line with Consumer Protection Act. If you return an item they automatically charge you 10% fees and you only get refunded your purchase price less 10%. When you receive a credit note just be-careful when buying with it as they don't give you a receipt, they just sign off on the credit note, so if there are issues with the product, you don't have a receipt to produce and hence they tell you that the warranty is invalid. Staff are very polite when selling their products but when it comes to returns of their inferior quality products , they become staff very defensive. IMS electrical are much better when it comes to water meters and prepaid meters. PLEASE ENSURE YOU GET A RECEIPT FOR YOUR PURCHASE AND KEEP IT SAFE FOR RETURNS AND BE PREPARED TO PART WITH 10% OF PURCHASE PRICE.