ACCOUNT PAID IN FULL AND YOU NEED TO WAIT 21 BUSINESS DAYS FOR A PAID UP LETTER.

I receive a settlement letter from the call center agent: Kgomotso Mogole email address - ***, on the 23 April 2026. The settlement amount was valid till the 30 April 2026. On the 30 April 2026 I made a full and final payment as per my settlement letter received and I forward the proof of payment to Kgomotso Mogole on the 04 May 2026.

I followed up with various emails and even cc'd the CEO of Landau into the emails, Rael Landau. No feedback. I phoned last week Friday; 08 May 2026 and I got hold of Kgomotso Mogole and she informed me that they received my proof of payment and the amount reflect in their account. As per Kgomotso Mogole, they have 21 working days to provide me a paid up and account closure letter and to pay the amount over to Lendplus. This is absolutely absurd. Why must a customer wait 21 days for a paid up and account closure letter after he paid and the amount already reflect in the Companies bank account, is it to accumulate interest on the monies that was paid? In the meantime, I am receiving phone calls from LendPlus stating that I owe them monies and all I have is the settlement letter as well as the proof of payment. I even check my account on LendPlus website, and it is still open.

I want me paid up letter and account closure letter to be forward (e-mailed) to me before end of business today, 12 May 2026. I am done begging and asking nicely. If not received before end of business today, I WILL BE FORCED to take further steps.