Severe Food Poisoning and Negligent Management Response

Experience Date: 21 April 2026 Location: La Parada Mandela Square I am writing this to express my absolute disappointment and distress following a meal at La Parada Mandela Square. I visited the restaurant on April 21st and ordered sushi. While the taste was mediocre, the physical consequences that followed have been devastating. Immediately after the meal, I had to use the restaurant’s restroom. By the following morning, I was suffering from intense stomach pain and diarrhea. This escalated into a bleeding fissure which has since progressed into hemorrhoids. After seeking medical attention, my doctor confirmed the diagnosis and has advised that surgical removal is now necessary. This has completely disrupted my life, leaving me unable to perform my daily routine or work. What is perhaps most frustrating is the lack of urgency from management. I spoke with the manager, Nthokozo, on Monday, who instructed me to forward my complaint via email directly to the Mandela Square branch for escalation. Despite following these instructions and sending multiple emails to both the branch and Head Office, I have received zero correspondence or acknowledgment. I trusted this establishment for a safe dining experience, and instead, I have been left with a serious medical condition and mounting surgical costs. The lack of accountability and communication is unacceptable. I expect a formal response and a resolution to this matter immediately.