RM
Raquel M
Active since Jul 2022
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Severe Food Poisoning and Negligent Management Response
Experience Date: 21 April 2026 Location: La Parada Mandela Square I am writing this to express my absolute disappointment and distress following a meal at La Parada Mandela Square. I visited the restaurant on April 21st and ordered sushi. While the taste was mediocre, the physical consequences that followed have been devastating. Immediately after the meal, I had to use the restaurant’s restroom. By the following morning, I was suffering from intense stomach pain and diarrhea. This escalated into a bleeding fissure which has since progressed into hemorrhoids. After seeking medical attention, my doctor confirmed the diagnosis and has advised that surgical removal is now necessary. This has completely disrupted my life, leaving me unable to perform my daily routine or work. What is perhaps most frustrating is the lack of urgency from management. I spoke with the manager, Nthokozo, on Monday, who instructed me to forward my complaint via email directly to the Mandela Square branch for escalation. Despite following these instructions and sending multiple emails to both the branch and Head Office, I have received zero correspondence or acknowledgment. I trusted this establishment for a safe dining experience, and instead, I have been left with a serious medical condition and mounting surgical costs. The lack of accountability and communication is unacceptable. I expect a formal response and a resolution to this matter immediately.
0 replies
25 months ago
Incompetence form LawAid
On the 3rd May, 2024, I recieved a call from LaeAid to assist me with my financial issues. They were very helpful on the on ghe phone but I haven't recieved any documents from them and their phone numbers (067 429 1313) don't work. I've call the NCR and they gave me the same phone number. LaeAid is a very unprofessional company that does not answer their phones or assist once they got your money.
0 replies
25 months ago
Problematic Chery Tiggo 8 Pro
This is the 5th time that I'm having mechanical problems with my car. The car had engine problems 3 days after buying the car. However, Chery Johannesburg South could no assist with exchanging the problematic car that was given to me. I'm frustrated with having to deal with Chery's incompetence! I advice everyone to never consider buying a chery, it's the worst car I've ever had!
0 replies
31 months ago
16th October 2023 Unresolved claim
Claim BSH21470301 I am frustrated with Bettersure. It's been 2 weeks going on 3 week that I've filed a claim for hail and storm damage to my house structure. My garage roof and backroom's roof is entirely damaged, and all my furniture that I've stored in my garage has water damage. I've filed a complaint on Hellopeter last week, I recieved an email from bettersure to inform me that they will assist with the damages but have not kept to their promises. This is unacceptable. I will not recommend Bettersure to anyone. They are ****mers and *************! An utter waste of money and time!
1 reply
32 months ago
Unresolved claim with Bettersure
Claim number BSH21470301 On 16 October, 2023 at 8:01 am, I lodge a claim for hail damage to my house. My garage roof and pools solar panels was badly damaged as well as some of my home content that was stored in the garage. I spoke to an agent and shortly got a sms from Bettersure with details of the builder (Dinoko Incident) and plumber (Hamesi Holdings) who was assigned to evaluation the damages to my house. Bettersure has not contacted me after they did the evaluation, about a way forward. I call bettersure on the 18 October, 2023 at 8:18 am and again at 8:21am to enquire about my claim and was informed by the call agent that it takes up to 48 hours for the supplier to provide them with a report and a quotation, and that I should expect a call on Wednesday 18 October. However, I still haven't recieved any communication from bettersure till to date. I then processed to call bettersure on 20 October thrice, at 12:24, 12:42 and 12:52 and asked to speak to the manager, but I was transferred to the wrong department multiple times. I finally spoke to one of their call center agents Deandro who promised me that he had escalated the matter to his manager and will call me back before the end of the day, once his manager has given him feedback, I'm still waiting for that call. I then call again on 23 October at 9:55 and spoke to a call centre agent, she informed me that they haven't recieved any feedback from their suppliers and that she will speak to her manager and give me a call, however, she ended up not calling. I am frustrated because I have a roof that can fall on my childrens head at anytime, equipment, materials and appliances that is damages due to the storn and rain and I am not getting any assistance from Bettersure. But they have no problem deduction money from my account every month.
1 reply
34 months ago
Struggling to cancel Hollard funeral cover
On the 23/08/2022 a woman by the name of Sanet Bothma came to my place of employment to sell a Hollard funeral cover, which I took, however, I've been trying to cancel the funeral cover as it is too costly. I've send Sanet Bothma messages requesting her to assist me with the cancellation but she reads my messages and doesn't respond. I've called Hollard customer service and they informed me that they have cancelled the policy. Nothing has been cancled and Holland has been deducting for 6 months without my knowledge. I am furious!
1 reply
47 months ago
Engine malfunction on a New Chery Tiggo 8 Pro
I purchased a new Chery Tiggo 8 Pro on the 13th May, 2022 from Chery Johannesburg South. The vehicle that I bought was not reliable at all and was not performing as expected. In less than a month of having the car, different warning signs appeared everyday.The main issue with the vehicle was that it gave a engine malfunction warning, and due to this issue the petrol consumption was very high. I’ve expressed my unhappiness with the Chery dealer, Carl and they advised me that I should bring the car to them for an evaluation and give them the opportunity to rectify the issue. He also informed me that if the issue recurred they would consider replacing the car as I demanded. Now they are denying that they’ve said that, but I have it on an email. 3 days after receiving the car from the repairs, the same engine malfunction warning sign reappeared. Chery SA and Carl then told me to bring the car in again for inspection. Two days after taking the car in for repairs at Chery Johannesburg South for the SECOND TIME. I received an email from the dealership that they’ve rectified the issue (problem with the EVAP) and that it will not reoccur again, however, that is what they told me the first time I took the car in for repairs. I have followed all the necessary channels as they advised me to, however, I am not satisfied with the fact that I had to repair a brand new car twice within a short space of one month and the dealer admited that the fault came from the factory, as it is a new car.
0 replies
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1 Star
7 (100%)