Non-Existent Service

In December I got a quote, accepted it and paid my deposit. While I was are that nothing would happen over December due to Holidays, I at least expected a deposit paid thank you we will be in touch with installation details in the New Year - Nothing. In the new year I had to phone and beg for the site visit after no-one at the office knew about the job finally the penny dropped and I got a response. The sales rep Willem came to the site, measured the door, said it would be extra and he would send me a new quote. This discussion took place at the complex while standing infant of approximately 15 other doors which I said I need to match. After again hearing nothing I phoned to beg for an installation date. When the day of installation arrived I came home to a door that was the wrong colour ( I understand wood varies but tell me when you are standing in front of 15 other doors that you do not do that colour), the door was also installed over the existing plug, rendering the plug useless, no phone call to say sorry your plug is in the wrong place, just installed the door, and left it unplugged running on battery with no communication. When I took it up with them they referred to their clauses on the quote (this obviously happens a lot) and said they are not responsible. I have paid them as I take responsibility for expecting service and sharing of industry expertise from the sales rep - I guess as a business owner I just think thats business. This is just a warning if using this company make sure you cover everything in your brief. Apparently standing in front of 15 doors you are trying to match is not enough.