Dont Buy from Kingsmead shoes

On the 7th of March 2026 I placed a lay buy at Kingsmead shoes in Gateway Mall on a Men's Gino Pauli shoe marked at R749 (original and normal price). It's a Chocolate brown shoe that Edgars and Kingsmead have at the same price for the last 3 months that I been checking. I was in no hurry to have the shoe, so I placed a Laye buy of R249 down on the 7/3/2026.On the 15th of March I went to Edgars Pavilion, and to my amazement, I saw the EXACT same shoe marked for R499.I immediately picked it up and said I am saving R250 and might as well buy this at Edgars and cancel the Laye buy at Kingsmead Gateway. Literally 8 days after I put the Laye buy. At Edgars on the 15/3/2026 when I went to pay, at the till it was actually R449.Wow, same shoe, R300 cheaper...anyways Monday, Tuesday this week was extremely busy at work and on Wednesday evening the 18/3/2026 I go to Kingsmead Gateway at 18:05pm to cancel the Laye buy and get my R249 back. Wow...they tell me I cannot get a refund and that I must continue paying for this shoe (Imagine I got the exact same shoe this weekend for R450) and only when I finish pay my R749 then I can choose another shoe of same value. Lerato of Kingsmead said its store policy, and she can do nothing about it, and I must take it up with Kingsmead shoes Head office. She said it's a 7-day cool of period from date I paid the lay buy, but that was never told or the Laye buy terms and conditions were never explained to me. Not to mention the receipt don't even have the full terms and conditions that I received, nor is it written there, from the 7th to coming back on the 18th of the same month (4 days late of their so-called refund policy), the company refuses to refund my money, that I paid cash. Basically, they are *****ing honest people's money and are not even following the Consumer Protection act. I will take this next week to the consumer council if I don't get my refund...I don't want a voucher; I don't have to wait 6 months to fight. all I ask is my refund of R249 cash....and todays date is the 20th of March......Basically 13 days ago in Total that I placed that Laye buy.