Owner went extra mile to maintain customer experience

On the 18 MARCH 2022 I bought a faulty second hand Sony A7Rii Camera which was on sale. I checked the camera focus and left the shop had already closed the time the transaction was processed. The following day I wanted to the check my baby (camera) To my dismay I was hit with a shock tha sd card I had didn't fit after gently insert. I immediately called the shop and spoke to Samu and I asked which card does the camera use. She informed me that it uses SD card. I informed her it only goes half way and ask her to check maybe there is another card type it uses. I immediately put the camera in the box as the unit is in an immaculate state.

Due to the nature of my and being very far from Rosebank I couldn't go back to shop. However I was confident it is a small thing. Today 1st April 2022 I called the same Lady Samu and informed her that I managed to get time off at work and I am on my way. I went to Kameraz with the camera I and informed her that the camera bought has been in the case since. She took the camera to be checked after she tried all types of SD cards. It was very painful when she came to inform me that camera I had just bought a week ago was faulty. However, Richard the owner came to assist me and booked it in. I am patiently waiting feedback. Kameraz is my preffered camera store due the quality of the equipment they sell.