Query on Account Arrears

Account Number: 23615416

I initially purchased a bed and other things in 2022 and have been making payments consistently for two years without missing any instalments. I was recently contacted and informed that my account, which I understood to be closed, is now in arrears by R1,900. I find this concerning and would appreciate it if you could urgently investigate this matter and provide clarification. This issue is currently affecting my credit score, and I am unable to make any purchases as a result. Kindly look into this and revert back to me as soon as possible.

Contact number: 078 816 9188 Thokozani Zikalala