JG
JJ Groups
Claimed Business
JG
AI Review Summary
Based on recent customer reviews, JJ Groups receives sharply divided feedback regarding their steel manufacturing and custom fabrication services. Satisfied customers consistently praise the quality of workmanship on items like braais and steel projects, highlighting friendly staff and reliable craftsmanship. However, a recurring theme among dissatisfied customers involves serious concerns about paid orders not being delivered, poor communication after deposits are received, unfulfilled refund promises, and difficulty reaching the owner. Several reviewers describe being ignored or blocked after raising complaints, which significantly undermines trust in the brand.
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
3.5|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 06:21
****med and *****ed of R4800
Stole my R4800 and now avoiding my calls, blocked me of Facebook and disappeared. I found this company on Facebook Marketplace showing they install handrails. I contacted them for a quote. They were quick and response. I paid R4800 on the 21 March 2026 and every week I called to ask for an update on when installation would be done. I was given the run around to a point I told the receptionist Melisa that I want a refund. I will find someone else to do the job. I called on Facebook and smug man responded saying this is small money, am I so.poor now. He said I must get my lawyer to talk to him. I went to their office in Boksburf and receptionist phoned the Justin person who said he would refund me the next day 11 April 2026. He did not refund me. They are ******.
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 06:21
****med and *****ed of R4800
Stole my R4800 and now avoiding my calls, blocked me of Facebook and disappeared. I found this company on Facebook Marketplace showing they install handrails. I contacted them for a quote. They were quick and response. I paid R4800 on the 21 March 2026 and every week I called to ask for an update on when installation would be done. I was given the run around to a point I told the receptionist Melisa that I want a refund. I will find someone else to do the job. I called on Facebook and smug man responded saying this is small money, am I so.poor now. He said I must get my lawyer to talk to him. I went to their office in Boksburf and receptionist phoned the Justin person who said he would refund me the next day 11 April 2026. He did not refund me. They are ******.
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 23:40
*****ing R4800 for work not done, avoiding me
I found this company on Facebook Marketplace showing they do steel work including handrails which is what I wanted. They immediately said I may contact them on WhatsApp which I did. They gave me a quote of R4800 which I paid 21 March 2026. Afterwhich I have been ignored, given run around and avoided. I went to their office in Boksburg and spoke to Melisa who said she apologies for the treatment and does not know when work will commence. She phoned Justin who said he would refund my money the next day 11 April 2026 and he has not. He has blocked me on Facebook and they refuse to take my calls. I called him on Facebook before the block and he told me to call my lawyer, saying are you so poor now that I have your money. He said thats small money. Meaning he has no intention of doing the work paid for nor refunding me. This is a ********, a ***** that the world must know.
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 23:40
*****ing R4800 for work not done, avoiding me
I found this company on Facebook Marketplace showing they do steel work including handrails which is what I wanted. They immediately said I may contact them on WhatsApp which I did. They gave me a quote of R4800 which I paid 21 March 2026. Afterwhich I have been ignored, given run around and avoided. I went to their office in Boksburg and spoke to Melisa who said she apologies for the treatment and does not know when work will commence. She phoned Justin who said he would refund my money the next day 11 April 2026 and he has not. He has blocked me on Facebook and they refuse to take my calls. I called him on Facebook before the block and he told me to call my lawyer, saying are you so poor now that I have your money. He said thats small money. Meaning he has no intention of doing the work paid for nor refunding me. This is a ********, a ***** that the world must know.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 20:23
****mer Koop-it of the JJ Group
Justin Bates. Owner of of Koop - it part of the JJ Groups in Boksburg is the biggest ****** and ****. I bought an item on 28 October 2025 which he promised would take 2 weeks before it would be shipped and delivered from Boksburg to Cape Town. Today is 27 January 2026 still getting the run around and all the excuses. DON'T EVER USE THEM. Call me for more info and the proof. 0795085335
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 20:23
****mer Koop-it of the JJ Group
Justin Bates. Owner of of Koop - it part of the JJ Groups in Boksburg is the biggest ****** and ****. I bought an item on 28 October 2025 which he promised would take 2 weeks before it would be shipped and delivered from Boksburg to Cape Town. Today is 27 January 2026 still getting the run around and all the excuses. DON'T EVER USE THEM. Call me for more info and the proof. 0795085335
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Anonymous
1 reviews | Active since Jan 2020
15 Jan 2026, 08:30
Excellent Service.
Excellent experience and service received from JJ Groups SA with friendly staff and from Justin. I can Highly recomend them. Excellent steel manufacturing and quality. Like any other company there is a turn around time. Will use them again.
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Anonymous
1 reviews | Active since Jan 2020
15 Jan 2026, 08:30
Excellent Service.
Excellent experience and service received from JJ Groups SA with friendly staff and from Justin. I can Highly recomend them. Excellent steel manufacturing and quality. Like any other company there is a turn around time. Will use them again.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 16:00
Poor service/unhappy costumer
I feel it’s only fair to formally acknowledge the level of service I’ve received, as it has been impressively poor, especially considering the size and reputation of this company. As a client who has already paid a substantial amount of money (70%), I expected at least a basic level of professionalism. Instead, I’ve been met with one excuse after another, minimal communication, and a complete lack of initiative. Any updates I’ve received were only because I reached out first repeatedly. Consistent contact from the supplier appears to be an unrealistic expectation. Promises, unfortunately, seem to be made far more easily than they are kept. They were fully aware that this order was intended as a gift, and I was clearly assured it would be completed before Christmas. That commitment was not honored, leaving me in an uncomfortable and avoidable position. What makes this experience particularly disappointing is that I have never worked with such a large company and received service of this standard or lack thereof. Reliability, accountability, and communication are fundamental, yet all have been noticeably absent throughout this process. I have send an email to the company and have not received any reply. Till this day I have not received any feedback. Based on this experience, I would not recommend doing business with this company. I sincerely hope this feedback is taken seriously, though given the pattern so far, expectations remain low.
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 16:00
Poor service/unhappy costumer
I feel it’s only fair to formally acknowledge the level of service I’ve received, as it has been impressively poor, especially considering the size and reputation of this company. As a client who has already paid a substantial amount of money (70%), I expected at least a basic level of professionalism. Instead, I’ve been met with one excuse after another, minimal communication, and a complete lack of initiative. Any updates I’ve received were only because I reached out first repeatedly. Consistent contact from the supplier appears to be an unrealistic expectation. Promises, unfortunately, seem to be made far more easily than they are kept. They were fully aware that this order was intended as a gift, and I was clearly assured it would be completed before Christmas. That commitment was not honored, leaving me in an uncomfortable and avoidable position. What makes this experience particularly disappointing is that I have never worked with such a large company and received service of this standard or lack thereof. Reliability, accountability, and communication are fundamental, yet all have been noticeably absent throughout this process. I have send an email to the company and have not received any reply. Till this day I have not received any feedback. Based on this experience, I would not recommend doing business with this company. I sincerely hope this feedback is taken seriously, though given the pattern so far, expectations remain low.
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