JET TEMBISA BIRCH ACRES Store

I went to Jet to exchange items I received as a gift. The lady at the entrance did not even inspect whether the products were still in their original condition. She immediately said that I needed a receipt, and when I explained that I did not have one because the items were gifts, I was told that they could not assist me at all. What concerns me is that I was requesting an exchange, not a refund. From my understanding, exchanges may still be possible if the items are unused, in their original condition, and have tags attached, even without a receipt. It felt like the staff either do not fully understand the exchange policy or simply did not want to assist me. I would appreciate clarity on your official exchange policy regarding gifts and exchanges without receipts, because the service I received was disappointing and dismissive.