LM
Lucy M
Active since Nov 2019
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
JET TEMBISA BIRCH ACRES Store
I went to Jet to exchange items I received as a gift. The lady at the entrance did not even inspect whether the products were still in their original condition. She immediately said that I needed a receipt, and when I explained that I did not have one because the items were gifts, I was told that they could not assist me at all. What concerns me is that I was requesting an exchange, not a refund. From my understanding, exchanges may still be possible if the items are unused, in their original condition, and have tags attached, even without a receipt. It felt like the staff either do not fully understand the exchange policy or simply did not want to assist me. I would appreciate clarity on your official exchange policy regarding gifts and exchanges without receipts, because the service I received was disappointing and dismissive.
1 reply
11 months ago
Ikeja wifi
Ikeja is so unreliable, we haven't had internet connection since yesterday around 2pm It's now 7:29 am no connection. I'm online with Sandy who has rep**** to my text now at 7:11 asking for verification I've rep**** to her at 7:14 but even now she hasn't come back to me. What a service you are giving Ikeja and this is not the first time, if you can't service us just tell us so we can move to other service providers. Most of the time you Wifi is not working but it turns out that so does your staff members. Please improve your service or you will lose business even your reviews are not good and teach your staff that the reason they are there is to service us and they are doing is any favors.
3 replies
13 months ago
Makro Online
I bought online , part of my purchase was delivered within a 3 days the other part last status said Your order has been handed to the Courier . On 30th I followed up on the order they are telling me that it's out of stock but the items still shows on online store but I've been told it's out of stock even now those items still available online . I have send them an email same day on the 30th no responses and today it's the 5th , I'm so disappointed in such service when I login into my profile I see refund Initiated but no-one contacted me . Now i tried purchasing the items again the price displayed it's not the price at the check out , on the checkout it's more . When I enquired they told me about the supplier which how is that my problem I believe if something is not in stock it should've removed from the online store and it should have notified me when paying for it not that I get email confirming that it has been handed to courier after days of not receiving it when i follow up with them that's when I'm told it's out of stock . So unhappy
3 replies
33 months ago
Return policy- non compliance of return policy
I'm so disappointed by the service I got from identity store , I bought an item online on the 1st of September which was 50% promotion for 5 days I got it on the 5th on the 9th I went to Mall of Thembisa to exchange for a bigger size I was told the promotion is over and I have to pay the difference mind you their return policy says refund and exchange are free within 30 days . I decided to contact the customer service I got the same response saying 30 days return policy. I went back to the store on the 16 th September I was told the same thing that I have to pay the difference the response from their customer service department is not what they know . I said okay let do the return guess what they have refunded the money and scan the item as a new purchase not as an exchange i asked why they don't do the return instead of the refund and they say thats how their system works they have refund first . I dont know but this is false information that they are providing, I believe that if I'm returning for the same item I dont have to pay any difference within their 30 days return policy. If that's how customers are treated we are ****** and they are not compiling with the South African Act and their return policy when it come to returns 😒 🙄. They even have the audacity to tell me to open an account with them after the service I got 😒 yoh never. I'm so annoyed by their return service and I have to pay the difference for something I bought .
1 reply
80 months ago
Baddest service
On Friday I went to birch acres mall , well I needed to do lay-by got to the till I was told I can't do a lay-by without an ID , I asked why the lady said she never done it without an ID . I asked her to get me someone that can help me since she can't because it wasn't the first time I lay-byed without an ID, she ask everyone in the till they said they can't but no one could explain to me why because I even said I have my lincese with, she refused to help . Then she went to the back to get some guy who didn't introduce himself, I assumed he is maybe supervisor or manager but he was even worse because he just said ID the I said I have lincese he said "no we want identify document" then I said the lincese is mos . He said I can't lay-by with it I asked why he also didn't explain why I couldn't lay-by without an ID I also told him I once did lay-by at one of the stores without it . He said not in that store then he just left me standing with no answers or an explanation nyana . The store's service is so poor and they don't even know how to explain SOPs to customes because if it was explained to me why in the first place there was no need for her to call the rude and know nothing guy . That was the baddest service I got because I even asked the T's and C's of lay-by I couldn't get an answer . Please edcon educate your people some customers service s****s the guy was worse he lacks people s****s and communication s****s.
1 reply
80 months ago
Fraud department at RCS
I have RCS card , I have recently have been a victim of fraudulent activities with my RCS account. Well I have submitted the documents last month on the 27th of October there was no communication from or whatsoever and then on the 31 of October received an SMS acknowledging the receipt of query. Today I went to game Midrand to ask how far are they . I asked Mpho to call their fraud department which she did , then on the phone I spoke to some lady who was so unprofessional telling me that I should be patient . Without any communication you expect me to be patient worse of all she had the audacity to tell me that she doesn't know when my query will be resolved then she put me on hold while I was speaking . Then redailed spoke to Siphokazi she didn't even tell who she was I had to ask for her name . She said to me I should call back when the manager is there . I didn't expect from a big company like RCS with so many incomplete people who has the audacity to tell clients that they don't know without finding out from people who knows . I told Siphokazi to call me back when her manager gets to work . I hope all of you go back to basics and get some training on customer service Mpho you my dear you are a darling I wish I was speaking to you on the phone not them . Your consultant lack respect for customers they are forgetting that they need to keep us for you to keep them . Lucy
1 reply
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)