JAC Motors
Unclaimed Business
|1.1|15 Reviews (last 12 months)|This business does not respond to reviews
JAC Motors
Unclaimed Business
|1.1
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, JAC Motors presents a sharply divided customer experience. A recurring theme on the positive side is the warm, professional sales engagement at the Southgate branch, where customers consistently mention helpful and friendly staff who make the buying process smooth. However, a strong recurring concern is poor aftersales service across multiple dealerships, with customers describing unresolved warranty disputes, vehicle defects on new purchases, prolonged repair turnaround, and weak communication. While the vehicles themselves are often praised as good value, post-purchase support reportedly undermines confidence in the brand.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.1|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 01:20
JAC POLOKWANE PARTS DEPARTMENT
JAC Polokwane parts are ordered through Bosch. I requested a price on aircon compressor 2 weeks ago. To date they can provide a price. I have to call them to remind them every week, which every time they promise to get back to me which they never did. Absolutely a shocking and pathetic service. I would suggest people look somewhere else if you were considering buying a JAC brand as you will battle with aftersales.Regards Kgabo 0844825856
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Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 01:20
JAC POLOKWANE PARTS DEPARTMENT
JAC Polokwane parts are ordered through Bosch. I requested a price on aircon compressor 2 weeks ago. To date they can provide a price. I have to call them to remind them every week, which every time they promise to get back to me which they never did. Absolutely a shocking and pathetic service. I would suggest people look somewhere else if you were considering buying a JAC brand as you will battle with aftersales.Regards Kgabo 0844825856
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 05:46
Poor service.
I bought my new JAC T9 in April 2025 and on my first service I already experienced they poor after sales service. After I bought it I informed the sales person that my wheel alignment is out, ratlle in the cabin and info system problems and he said that I can bring it in on the first service. After huge fights the only fixed the wheel alignment and not the rest and I don't see why you always have to fight for something that was wrong from the beginning. With the service they also dropped me off at Krugersdorp. On my next service I again realise how poor their aftersales service are that they now decided the only drop customers of that is within about 5km from the dealer. Not even notifying the customer when the booking is made. The T9 is really amazing but the service is poor. We have to see how this service will be done.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 05:46
Poor service.
I bought my new JAC T9 in April 2025 and on my first service I already experienced they poor after sales service. After I bought it I informed the sales person that my wheel alignment is out, ratlle in the cabin and info system problems and he said that I can bring it in on the first service. After huge fights the only fixed the wheel alignment and not the rest and I don't see why you always have to fight for something that was wrong from the beginning. With the service they also dropped me off at Krugersdorp. On my next service I again realise how poor their aftersales service are that they now decided the only drop customers of that is within about 5km from the dealer. Not even notifying the customer when the booking is made. The T9 is really amazing but the service is poor. We have to see how this service will be done.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 13:16
Warranty Refused on JAC T9 by JAC Motor Boksburg and head office While Still Under Warranty – Missing Engine Bolts Blamed on Customer
JAC T9 Warranty Refused While Still Under Warranty – Missing Engine Bolts Blamed on Customer. jAC Motors Boksburg trading as Mobilis Auto.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 13:16
Warranty Refused on JAC T9 by JAC Motor Boksburg and head office While Still Under Warranty – Missing Engine Bolts Blamed on Customer
JAC T9 Warranty Refused While Still Under Warranty – Missing Engine Bolts Blamed on Customer. jAC Motors Boksburg trading as Mobilis Auto.
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 09:01
No service
Good day My name is Deshan Muniappen I gave in my bakkie on the 11 March to the JAC in midrand Jac T6 reg LF 52 GX GP and to date I have still not received my bakkie back, I keep getting false promises and no results, now when I called Sakhile he says he is going to give me an update on Monday, when the service manager told me I would get my bakkie back on Wednesday and then Sakhile calls me on Wednesday to tell me the part was wrong and I will get the bakkie yesterday. So how does it go from that to now waiting for an update on Monday. Please can you assist and help me get my bakkie back as this is now ridiculous
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 09:01
No service
Good day My name is Deshan Muniappen I gave in my bakkie on the 11 March to the JAC in midrand Jac T6 reg LF 52 GX GP and to date I have still not received my bakkie back, I keep getting false promises and no results, now when I called Sakhile he says he is going to give me an update on Monday, when the service manager told me I would get my bakkie back on Wednesday and then Sakhile calls me on Wednesday to tell me the part was wrong and I will get the bakkie yesterday. So how does it go from that to now waiting for an update on Monday. Please can you assist and help me get my bakkie back as this is now ridiculous
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 09:43
JAC Westrand (AGG MOTORS) *******
Sales person from AGG Motors Westrand was amazing. The after sales is horrific. I purchased a 2nd hand vehicle from them only to have the Android Auto, battery and wheel alignment have to be done and replaced within 3 weeks of owning the vehiicle. They couldn't be bothered to assist and accommodate my queries, even though the CPA Clearly states they sold a car with defects. Their careless no help attitude is concerning. I would NOT RECOMMEND anyone purchase a vehicle from them as they are ******* and absolutely have no remorse when it comes to repairs that THEY SHOULD have accounted for. Also, they stated the dekra check and report was done on my vehicle which it was not!!!
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 09:43
JAC Westrand (AGG MOTORS) *******
Sales person from AGG Motors Westrand was amazing. The after sales is horrific. I purchased a 2nd hand vehicle from them only to have the Android Auto, battery and wheel alignment have to be done and replaced within 3 weeks of owning the vehiicle. They couldn't be bothered to assist and accommodate my queries, even though the CPA Clearly states they sold a car with defects. Their careless no help attitude is concerning. I would NOT RECOMMEND anyone purchase a vehicle from them as they are ******* and absolutely have no remorse when it comes to repairs that THEY SHOULD have accounted for. Also, they stated the dekra check and report was done on my vehicle which it was not!!!
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 20:29
Unsatified
This is the worst service reponses I have ever received in my life… I have a Warranty issue, I have a settelmend issue, I have a film issue on window , i have a number plate issue …Hello Peter here we go BOKSBURG
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 06:57
JAC Durban @ North Beach anr JAC SA Customer Service
JAC Durban CBD @ North Beach & JAC South Africa Customer Service Took my JAC T9 Superlux for its first service. There were a few red flags before going there that I ignored as tollows: 1. They open at 8am. (Most busy and well known service centres open at 7am. 2. Immediate availability for a service 3. Dealership if it can be called that was very quiet and staff nor friendly. I dropped my vehicle off the next day. Was called at 12pm to fetch it. Was excited to fetch the vehicle looking and feeling New again. Vehicle was not washed and was told it is not their policy to wash vehicles after a service. Sent emails and called JAC SA customer service a few times. Still no feedback over a month later. The JAC is a beautiful value for money vehicle but the attitude towards customers will cost them sales and return customers.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 06:57
JAC Durban @ North Beach anr JAC SA Customer Service
JAC Durban CBD @ North Beach & JAC South Africa Customer Service Took my JAC T9 Superlux for its first service. There were a few red flags before going there that I ignored as tollows: 1. They open at 8am. (Most busy and well known service centres open at 7am. 2. Immediate availability for a service 3. Dealership if it can be called that was very quiet and staff nor friendly. I dropped my vehicle off the next day. Was called at 12pm to fetch it. Was excited to fetch the vehicle looking and feeling New again. Vehicle was not washed and was told it is not their policy to wash vehicles after a service. Sent emails and called JAC SA customer service a few times. Still no feedback over a month later. The JAC is a beautiful value for money vehicle but the attitude towards customers will cost them sales and return customers.
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 14:46
JAC T9 Super Lux 2025 Bad vehicle
Run, don't buy the T9 especially the demo car. Customer service very bad,they don't have aftercare and the car was bought in Sept 2025 but in having issues today with a sound on the lining and brakes in October and November 2025. Don't buy the JAC bakkie
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 14:46
JAC T9 Super Lux 2025 Bad vehicle
Run, don't buy the T9 especially the demo car. Customer service very bad,they don't have aftercare and the car was bought in Sept 2025 but in having issues today with a sound on the lining and brakes in October and November 2025. Don't buy the JAC bakkie
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