I
iWYZE
Verified Business
I
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, iWYZE shows a sharply divided experience. Routine policy administration, premium reviews, and frontline call centre interactions draw consistent praise, with named consultants frequently celebrated. However, claims handling and coverage disputes generate severe distress, with customers describing prolonged delays, repudiations on technical grounds, and poor communication during the most critical moments of the customer journey.
TrustIndex
9.9
Ranking
#3
in Funeral Insurance
NPS Score
24
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, iWYZE delivers a polarised experience where front-line consultants consistently earn high praise for friendly, professional service, while claims processes draw sharp criticism. Customers regularly name specific agents who go above and beyond, yet a significant minority report rejected claims, prolonged delays, and poor communication during settlement. Pricing reviews and retention discounts are generally well-received, but repair coordination and claims handling remain the weakest links in the overall journey.
iWYZE's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (4.3) is iWYZE's standout strength. Customers repeatedly name consultants like Sherene, Mpumelelo, Mpho, Thembeka Mngomezulu, Ronaldo and Gloria Machete, describing them as patient, professional, knowledgeable and going above and beyond expectations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Our experience with iwyse is so bad, service was bad, they doesn't respond to claim, took them nearly 7 days to assist. we were effected by the storm in Worcester western Cape, our ceilings and fence were damaged because of the storm but now they rejected our claim, we didn't not ask for the storm. People please do not insure with iwyse
1 reviews | Active since Jan 2020
Our experience with iwyse is so bad, service was bad, they doesn't respond to claim, took them nearly 7 days to assist. we were effected by the storm in Worcester western Cape, our ceilings and fence were damaged because of the storm but now they rejected our claim, we didn't not ask for the storm. People please do not insure with iwyse
The most common complaint about iWYZE, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling (2.4) is the most damaging theme. Customers describe rejections citing maintenance, credit history or technicalities, vehicles moved to Auction Nation without consent, excess calculations disputed, and multi-month waits for hail, fire and accident claims with little proactive feedback.
iWYZE scores 2.9 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (4.2); their weakest is Claims Handling (2.4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
iWYZE has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 3,034 reviews in the last 12 months. Hellopeter has tracked iWYZE across 24,029 total reviews. How is the TrustIndex calculated? →