Inyathi Appliances
Unclaimed Business
|2.6|5 Reviews (last 12 months)|This business does not respond to reviews
Inyathi Appliances
Unclaimed Business
|2.6
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.6|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCR
Cassie R
1 reviews | Active since Jan 2020
7 Apr 2026, 10:25
Rude, Unprofessional Staff
Shocking service and completely *********** staff. I spoke to someone named Thuli, who was rude, sounded half-asleep on the call, and then hung up on me. I was also suddenly told I need to pay a R750 call-out fee. Thuli said the team would only be dispatched once this fee was paid, but could not provide any time for when they would arrive, instead expecting me to be available for the entire day. Based on the number of negative reviews about this company, I have very little confidence that anyone will actually show up, or that I’ll be refunded the dispatch fee if they don’t.
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Cassie R
1 reviews | Active since Jan 2020
7 Apr 2026, 10:25
Rude, Unprofessional Staff
Shocking service and completely *********** staff. I spoke to someone named Thuli, who was rude, sounded half-asleep on the call, and then hung up on me. I was also suddenly told I need to pay a R750 call-out fee. Thuli said the team would only be dispatched once this fee was paid, but could not provide any time for when they would arrive, instead expecting me to be available for the entire day. Based on the number of negative reviews about this company, I have very little confidence that anyone will actually show up, or that I’ll be refunded the dispatch fee if they don’t.
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Darren P
1 reviews | Active since Jan 2020
31 Mar 2026, 10:30
Inyathi Appliances shockingly useless service!!!
I had this company collect my Samsung TV after having reported the defects with the panel and having sent pictures of the various colours depicting panel defects to the supplier I bought it from. Inyathi Appliances collected the TV from me, delivered it to the repair centre and the technician ran his tests. The lady there that answers the calls tells me the next day to say there is no fault found. The technician runs his general screen patterns and sends me a video saying there is proof that there are no faults. I then respond with sending the lady pictures of the defects, showing her that there are faults and that the technician needs to display solid colours on the screen and then they will be clearly visible. This is on Friday the 27th of March. I get no response to my whatsapp message to her that day. They then call me on Monday the 30th and tell me that there is nothing wrong and that I must come collect the TV. I ask her if she has seen my messages (which are read) and to test further with solid colours. Tuesday comes and she phones me in the morning to again say that there is no fault and that they are now going to deliver the TV back to me, totally ignoring my requests and messages. This morning on Tuesday they return the TV to me.They then call Samsung to update them on what their *********** technician has reported. Then Samsung calls me to say they run specific tests on the TV, that they have been running the TV for a few days and that they will pick up on any image defects. This mouth breather Samsung agent woman tells me now that is all they can do from Samsungs side and they can help no further. I tell this is woman that it is not the case that they have done all they can do, and that they were not capable of doing only ONE thing that I asked them to do. No one listens they just keep rattling of terms and conditions like a bot and of course I am now fuming.There are definitely defects with the panel, proof has been sent multiple times with pictures, and this panel either needs to be replaced or a refund given as it is still under the two year manufacturer warranty. This Samsung agent then says there is no supervisor I can speak to (I ask) and I must try call the store I bought it from and ask for a refund. This has been going on for 3 weeks now and I am totally blown away at the level of incompetency, lack of respect and absolutely useless customer service and support from Inyathi Appliances and Samsung support. This is not rocket science. The supplier has at least mentioned that they will be contacting the higher ups at Samsung to report on this so hopefully my issue will be resolved.
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Darren P
1 reviews | Active since Jan 2020
31 Mar 2026, 10:30
Inyathi Appliances shockingly useless service!!!
I had this company collect my Samsung TV after having reported the defects with the panel and having sent pictures of the various colours depicting panel defects to the supplier I bought it from. Inyathi Appliances collected the TV from me, delivered it to the repair centre and the technician ran his tests. The lady there that answers the calls tells me the next day to say there is no fault found. The technician runs his general screen patterns and sends me a video saying there is proof that there are no faults. I then respond with sending the lady pictures of the defects, showing her that there are faults and that the technician needs to display solid colours on the screen and then they will be clearly visible. This is on Friday the 27th of March. I get no response to my whatsapp message to her that day. They then call me on Monday the 30th and tell me that there is nothing wrong and that I must come collect the TV. I ask her if she has seen my messages (which are read) and to test further with solid colours. Tuesday comes and she phones me in the morning to again say that there is no fault and that they are now going to deliver the TV back to me, totally ignoring my requests and messages. This morning on Tuesday they return the TV to me.They then call Samsung to update them on what their *********** technician has reported. Then Samsung calls me to say they run specific tests on the TV, that they have been running the TV for a few days and that they will pick up on any image defects. This mouth breather Samsung agent woman tells me now that is all they can do from Samsungs side and they can help no further. I tell this is woman that it is not the case that they have done all they can do, and that they were not capable of doing only ONE thing that I asked them to do. No one listens they just keep rattling of terms and conditions like a bot and of course I am now fuming.There are definitely defects with the panel, proof has been sent multiple times with pictures, and this panel either needs to be replaced or a refund given as it is still under the two year manufacturer warranty. This Samsung agent then says there is no supervisor I can speak to (I ask) and I must try call the store I bought it from and ask for a refund. This has been going on for 3 weeks now and I am totally blown away at the level of incompetency, lack of respect and absolutely useless customer service and support from Inyathi Appliances and Samsung support. This is not rocket science. The supplier has at least mentioned that they will be contacting the higher ups at Samsung to report on this so hopefully my issue will be resolved.
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Kutlwano T
1 reviews | Active since Jan 2020
21 Jan 2026, 05:35
Want a headache trust these guys
They don’t deserve even this 1 star. So I was referred to them by Sumsung since I had a problem with our double door fridge. We paid R2, something to have the same problem at hands 3 months later does this make sense. We told about gas leakage that is something that they had to do properly the first time around. Their communication is horrible need to say I’ve been waiting for feedback from them since 20/01/2026. Can Sumsung kindly replace these people cause their service is nonsense
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Kutlwano T
1 reviews | Active since Jan 2020
21 Jan 2026, 05:35
Want a headache trust these guys
They don’t deserve even this 1 star. So I was referred to them by Sumsung since I had a problem with our double door fridge. We paid R2, something to have the same problem at hands 3 months later does this make sense. We told about gas leakage that is something that they had to do properly the first time around. Their communication is horrible need to say I’ve been waiting for feedback from them since 20/01/2026. Can Sumsung kindly replace these people cause their service is nonsense
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Beverley P
1 reviews | Active since Jan 2020
28 Aug 2025, 09:24
Fantastic Service!!! Highly recommend
Wow! I had my Whirlpool 15kg top loader washing machine repaired today. I had the privilege of dealing with a wonderful gentlemen by the name of Prince - Professional, friendly and he REALLY knows his business. He is an honest upfront “give you the details” about your appliance problem and had it sorted in no time at all! He even gave me some important tips and tricks about my washing skills that I never knew about and I have been doing washing for 45 years! How I wish all service providers could give this level of service! Thank you Prince 🙏
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Beverley P
1 reviews | Active since Jan 2020
28 Aug 2025, 09:24
Fantastic Service!!! Highly recommend
Wow! I had my Whirlpool 15kg top loader washing machine repaired today. I had the privilege of dealing with a wonderful gentlemen by the name of Prince - Professional, friendly and he REALLY knows his business. He is an honest upfront “give you the details” about your appliance problem and had it sorted in no time at all! He even gave me some important tips and tricks about my washing skills that I never knew about and I have been doing washing for 45 years! How I wish all service providers could give this level of service! Thank you Prince 🙏
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peggy S
1 reviews | Active since Jan 2020
5 Jun 2025, 11:26
Exceptional service
Throughout a frustrating experience with multiple service providers Makro and Samsung, Thuli stood out with her professionalism, kindness, and commitment. She responded to emails and calls promptly, followed up without fail, and ensured I wasn’t left in the dark. Even when I was upset, she remained calm and helpful. It’s rare to find someone so dedicated — she truly restored my faith in service. Thank you, Thuli! 🙏💐
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peggy S
1 reviews | Active since Jan 2020
5 Jun 2025, 11:26
Exceptional service
Throughout a frustrating experience with multiple service providers Makro and Samsung, Thuli stood out with her professionalism, kindness, and commitment. She responded to emails and calls promptly, followed up without fail, and ensured I wasn’t left in the dark. Even when I was upset, she remained calm and helpful. It’s rare to find someone so dedicated — she truly restored my faith in service. Thank you, Thuli! 🙏💐
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Mark B
1 reviews | Active since Jan 2020
23 May 2025, 11:33
Pathetic service and lack of garantee
The fridge that I bought in August 2015 compressor packed up in January 2025. I did not have the original reciept but was able to get the store to provide when I bought it. This was not good enough for Samsung so I had to pay for the replacement compressor. Samsung sent their approved service provider to do the work, Inyathi, where before they would do the replacement I had to pay R4310 which was done on Tuesday 28 January 2025. It took them a while to return and replace the compressor, think it was either the Monday or Tuesday being either the 3rd or 4th February. On Saturday 17 May 2025 I noticed that the frozen food was defrosted where I logged thsi with the Samsung call centre on Monday 19 May 2025. I was told agin that if I could provide proof of purchase then the fidge was under warinty, I said this was an argumentin the past. I have now been told that the work carried out and the replacement compressor have a three month garantee and that I need to pay for the workmanship as well as all parts. I let the lady on the phone know that this is just over three months where I was told there is not grace for this. Does Samsung think I am going to pay another R4600, the new quote. This would mean in the last three months and few days I have paid R8910 and by the service and parts provided probably have to do the same in the next 3 odd months.
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Mark B
1 reviews | Active since Jan 2020
23 May 2025, 11:33
Pathetic service and lack of garantee
The fridge that I bought in August 2015 compressor packed up in January 2025. I did not have the original reciept but was able to get the store to provide when I bought it. This was not good enough for Samsung so I had to pay for the replacement compressor. Samsung sent their approved service provider to do the work, Inyathi, where before they would do the replacement I had to pay R4310 which was done on Tuesday 28 January 2025. It took them a while to return and replace the compressor, think it was either the Monday or Tuesday being either the 3rd or 4th February. On Saturday 17 May 2025 I noticed that the frozen food was defrosted where I logged thsi with the Samsung call centre on Monday 19 May 2025. I was told agin that if I could provide proof of purchase then the fidge was under warinty, I said this was an argumentin the past. I have now been told that the work carried out and the replacement compressor have a three month garantee and that I need to pay for the workmanship as well as all parts. I let the lady on the phone know that this is just over three months where I was told there is not grace for this. Does Samsung think I am going to pay another R4600, the new quote. This would mean in the last three months and few days I have paid R8910 and by the service and parts provided probably have to do the same in the next 3 odd months.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2025, 12:05
Samsung Washing Machine & Samsung double door Fridge
All I am saying is DO NOT USE this business use it at your own risk!!! The people who answer the phone are extremely rude, I was referred by Samsung for a warranty on my double door fridge which I don't understand how they got to be on the Samsung's data base I got a shock of my life with the service I got.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2025, 12:05
Samsung Washing Machine & Samsung double door Fridge
All I am saying is DO NOT USE this business use it at your own risk!!! The people who answer the phone are extremely rude, I was referred by Samsung for a warranty on my double door fridge which I don't understand how they got to be on the Samsung's data base I got a shock of my life with the service I got.
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Tanya P
1 reviews | Active since Jan 2020
7 Feb 2025, 08:51
Don't use them!!!!!!!
They are linked to fix and repair samsung appliances, be careful with them and make sure you check the parts they are fixing and replacing. We paid them over R2000 to fix our fridge, just for it to do the exact same thing three months later. They now want to charge me yet another call out fee to fix the same thing..... THREE months later. I asked them if this means that i will be paying them every three months to fix the same thing. When i asked the lady to speak to a manager, she laughed at me. They are not professional nor are they good people. Don't use them!!!!!!!! I have now gone and used someone else, a lot better service.
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Tanya P
1 reviews | Active since Jan 2020
7 Feb 2025, 08:51
Don't use them!!!!!!!
They are linked to fix and repair samsung appliances, be careful with them and make sure you check the parts they are fixing and replacing. We paid them over R2000 to fix our fridge, just for it to do the exact same thing three months later. They now want to charge me yet another call out fee to fix the same thing..... THREE months later. I asked them if this means that i will be paying them every three months to fix the same thing. When i asked the lady to speak to a manager, she laughed at me. They are not professional nor are they good people. Don't use them!!!!!!!! I have now gone and used someone else, a lot better service.
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