Extremely disappointed!

I am extremely disappointed with the service I have received from Internet Express, the Durban Branch specifically. I received an email and sms to say that my parcel was out for delivery on Friday 22 May 2026, by late afternoon still no delivery. Numbers listed for Operational Managers were unanswered until I eventually got through and got a number for the driver. No parcel with driver! Phoned again on 25 May 2026 to be told that no one knows where my parcel is! No feedback and calls not being answered.