*****ing customer's money

Bad customer service, they deducted my account twice for 1 pair of ticket and it resulted in a duplicate of tickets, when I saw the mistake I sent them a WhatsApp on their number they never responded, I called them and the rude consultant told me that I never cancelled the other ticket, told him that I did on their WhatsApp but it kept asking for my ticket number which I provided, and he told me I should cancel 24hrs before boarding, how does that make sense when I bought the ticket 2 hours before boarding they could not answer instead he started shouting at me, I sent an email but no response till today since 04 May 2026.