

Intercare
Based on recent customer reviews, Intercare receives sharply divided feedback across its branches. Patients consistently praise individual doctors and dentists for compassionate, professional clinical care, with several long-standing clients commending specific practitioners by name. However, a recurring theme is serious frustration with billing and account administration, including disputed charges, incorrect medical aid submissions, and accounts handed over to attorneys without prior direct communication. Customers also mention rude reception or accounts staff, unresolved follow-ups from head office, and concerns around adverse credit bureau listings stemming from administrative errors.
Replied to 79% of negative reviews
Reply time on negative reviews: 49h 52m
TrustIndex
3.5
Ranking
#25
in Health & Medical
Reply Time
62h 31m
NPS Score
-40
Recommended: Unlikely
Replied to 79% of negative reviews
Reply time on negative reviews: 49h 52m
Based on recent customer reviews, Intercare receives sharply divided feedback across its branches. Patients consistently praise individual doctors and dentists for compassionate, professional clinical care, with several long-standing clients commending specific practitioners by name. However, a recurring theme is serious frustration with billing and account administration, including disputed charges, incorrect medical aid submissions, and accounts handed over to attorneys without prior direct communication. Customers also mention rude reception or accounts staff, unresolved follow-ups from head office, and concerns around adverse credit bureau listings stemming from administrative errors.
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Intercare has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 43 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 49 hours 52 min. Hellopeter has tracked Intercare across 403 total reviews. How is the TrustIndex calculated? →
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