Unprofessional Service of Receptionist

I call the dentist in VANRHYNSDORP today. To make an appointment for my 4year old. They lady @reception according to last times notes they can't help me because last time my daughter won't sit still. So the refer me 24km to Vredendal. So I just want to know is this professionalism and the receptionist lady answering the phone is also asking met wat? Not even how can we help you. This is DR. ALBERTS DENTIST IN VANRHYNSDORP 😤😤😤