Terrible Customer Care

I contacted Intercare for over 6 months about an outstanding bill that was not claimed from the medical aid, they never responded to emails. Each time I called, they said they would investigate and get back to me. No follow-up from their end. Now they have handed me over. I have supported the Waterstone Branch for over two years, but this is the worst service that I have received from their headoffice accounts team. They are unprofessional with zero customer centric ethics. Every lady that I spoke to promised to get back to me via phone or email, but never did. My family and I will no longer use any of the intercare branches.