RV
Rina V
1 reviews | Active since May 2021
03 May 2026, 05:52
****ed off
I recently started playing interbet. Haven't won anything either. My problem is I was playing wagering and still on bonus. The tab closed and reopened and R600+ gone from my bonus when I got back in my account. This is pathetic for someone that only played like 3 or 4 times. This is how they catch people. Went To live chat but still no response at all. I want my account credited with the 600 that was on there as it's not my fault if ur game glitches and then I have to log in to realize it was a catch. I will update here if credits was credited but I doubt as this seems like interbet is just a *******
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Interbet's replyOfficial
27 May 2026, 15:28Hi Rina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience as a new customer has been frustrating and did not meet your expectations.
After reviewing your account and interactions with our support agents, I can confirm that your bonus balance was forfeited when you switched to your cash wallet. This forms part of the bonus terms and conditions, as bonus funds remain active only while the bonus wallet is selected.
We do understand that this may not have been clear at the time, and we apologise for any confusion or frustration caused during your interactions with our support team. We always aim to provide clear guidance and a positive customer experience, especially for new customers.
Your feedback has been noted and shared with the relevant team to help us improve both our communication and support processes going forward.
We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a better experience in the future.
Kind regards,
The Interbet Team
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience as a new customer has been frustrating and did not meet your expectations.
After reviewing your account and interactions with our support agents, I can confirm that your bonus balance was forfeited when you switched to your cash wallet. This forms part of the bonus terms and conditions, as bonus funds remain active only while the bonus wallet is selected.
We do understand that this may not have been clear at the time, and we apologise for any confusion or frustration caused during your interactions with our support team. We always aim to provide clear guidance and a positive customer experience, especially for new customers.
Your feedback has been noted and shared with the relevant team to help us improve both our communication and support processes going forward.
We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a better experience in the future.
Kind regards,
The Interbet Team
Best regards,
Interbet's reply27 May 2026, 15:28
Official
Hi Rina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience as a new customer has been frustrating and did not meet your expectations.
After reviewing your account and interactions with our support agents, I can confirm that your bonus balance was forfeited when you switched to your cash wallet. This forms part of the bonus terms and conditions, as bonus funds remain active only while the bonus wallet is selected.
We do understand that this may not have been clear at the time, and we apologise for any confusion or frustration caused during your interactions with our support team. We always aim to provide clear guidance and a positive customer experience, especially for new customers.
Your feedback has been noted and shared with the relevant team to help us improve both our communication and support processes going forward.
We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a better experience in the future.
Kind regards,
The Interbet Team
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience as a new customer has been frustrating and did not meet your expectations.
After reviewing your account and interactions with our support agents, I can confirm that your bonus balance was forfeited when you switched to your cash wallet. This forms part of the bonus terms and conditions, as bonus funds remain active only while the bonus wallet is selected.
We do understand that this may not have been clear at the time, and we apologise for any confusion or frustration caused during your interactions with our support team. We always aim to provide clear guidance and a positive customer experience, especially for new customers.
Your feedback has been noted and shared with the relevant team to help us improve both our communication and support processes going forward.
We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a better experience in the future.
Kind regards,
The Interbet Team
Best regards,