Clearance Certificate delayed

I am extremely disappointed with the service received from Infinite Debt Solutions.

It has now been 15 business days since all my paid-up letters were submitted, and I still have not received my clearance certificate, despite Section 71 of the National Credit Act requiring this process to be handled within the proper legal timeframe.

Communication has been extremely poor. Emails are ignored for days, and I have been passed between staff members without receiving proper assistance, updates, or accountability. This has caused unnecessary stress and delays in my financial recovery process.

Clients should not have to constantly follow up for documents that are legally required after completing their debt review obligations. I expected professionalism, urgency, and transparency, but unfortunately that has not been my experience.

I hope management addresses these delays and improves communication and service delivery for other clients going forward.