Non Delivery and Terrible Service

I order an item from Incredible Connection on line, the package was delivered to the wrong address, then they corrected the adress and still nothing arrived,. I contacted them again and was told the item is no longer availabe it is out of stock. I then said please refund the money so i emailed them the banking details as requested and then was told that is not acceptable i need a letter from the bank as proof of the account so i did that, I sent through a letter from thee bank. I have then recieved an email back to say it has to be the account i paid out of. I emailed back and phone back to speak to a team leader and every time i ask she is not available and they take messages but she never calls back. I am disgusted with the service i have recieved it is nearly 2 months of non stop excuses but when i email back and ask them for a number or supervisor nobody can help me. She always out or in a meeting and she doesn't return the emails or phone calls. I want my money back IMMEDATELY. You dont even deserve 1 star References 9000490734 9000495646 9000495787 I was promised my money back on the 30/04/2026 and it's 25th May 2026 today and now there is another problem but of course the person dealing with it does not have a number where i can call them to explain because thier auto signatures dont have numbers. All of this is Incredible Connection including the address. It is unacceptable i need my money paid back now.