Harassed and threatened by staff

My stay for the first few days was pleasant in the dorms with 4 ladies mind u I come directly from cambodia upon booking again today someone how it shows fully booked in the female dorms but it's not fully booked we then wanted to book the family room which we were told was full no problem we informed the guy lungisi who was down stairs that there is three of us can he physically show us a suitable room for three females as they said dorms were full he did which was was a double room with a sleeper couh we asked him if three people can sleep in it he agreed we made payment for three days no issues today upon checking in we we were harassed now security been sent to move us from the room Lisa was very rude unprofessional and was disrespectful demanding additional monies yet she was not there when we booked the guest was not at fault we asked before we could book he agreed he also confirmed to Lisa that he did say we can use the room as three people but he didn't say we should pay extra fees so what is the problem why are we been harassed for additional fees we been harassed as guest yet we paid the staff is rude mind you I suffer badly with anxiety and depression it was a miscommunication with the staff now we been harassed people do their own nonsense here Check in and out when they feel like etc etc i mind my business I will not be harrassed for an additional fees I'm a grown women with two kids and I came here for peace of mind I'm very upset and disappointed you misinform us them demand additional fees sandton park in n out