Unreasonable Delay in Deposit Refund

Company: IHS Property Management (IHSPM)

I vacated a rental property managed by IHS Property Management Rentals (Forest Mews 129) and completed the exit inspection on 31 March 2026. Despite the inspection being concluded and no material damages being upheld against me, my deposit refund has still not been paid more than 25 days later, far exceeding the legally required 7-day timeframe after inspection. I followed up multiple times via email with the assigned agent and billing/credit control teams. I was initially advised that minor cleaning issues (windows) would be disregarded and that my refund could only be processed once IHS released the deposit internally. Since then, I have repeatedly been told that the portfolio administrator is “waiting on feedback,” with no clear timelines, accountability, or resolution provided. What is especially frustrating is that: • I disputed unjustified cleaning charges (I paid for cleaning on arrival and on exit). • I was asked to proceed with a contractor quote under protest, which I did, to avoid further delay. • Even after this, the deposit refund has still not been released. At this point, communication has been ongoing for weeks with no outcome, and the responsibility appears to be shifted internally rather than resolved. Due to the prolonged delay and lack of action, I have been left with no option but to prepare a formal dispute with the Rental Housing Tribunal. I am sharing this review to caution other tenants and to request that IHSPM Rentals urgently release my deposit and comply with the required legal timelines.