Igrow Wealth Investments
4.6|4,147 reviews
HL
Hybre L
1 reviews | Active since Member
26 May 2026, 16:14
Poor follow-through on utility deposit refund - Amberg estate
I rented a unit through iGrow and moved out at the end of March 2026.
When I moved in, iGrow instructed me to pay a utility deposit directly to Voltano for water and electricity. I completed Voltano’s application, paid the deposit, and submitted proof of payment. iGrow was copied on all the correspondence.
When I moved out and requested my deposit back, Voltano informed me that they refund deposits to the property owner, not the tenant. I contacted iGrow to get the owner’s details so I could follow up, since I don’t have direct contact with the owner.
After multiple emails, iGrow distanced themselves from resolving the issue. Voltano has emailed the owner confirming payment was made and that the deposit should be refunded to me, as I provided proof. The owner has not responded to me. I cannot contact the owner directly as they were blind-copied due to POPIA.
I forwarded all correspondence to iGrow and asked them to either facilitate the refund or provide the owner’s contact details. I have not received a response. When I call, the agent dealing with the account says she is busy and will call back, but no follow-up happens once they know it’s me.
iGrow managed the property and arranged the Voltano setup, so I believe they have a responsibility to ensure the deposit is returned or to connect me with the owner. At this point, I have been ignored and have no way to recover my money.
I would like iGrow to intervene with the owner to pay my money or provide me with the correct contact details so this can be resolved.
Helpful (0)
Replies (2)0
Replies (2)Igrow Wealth Investments's replyOfficial
29 May 2026, 13:17 Good day,
Thank you for bringing this matter to our attention. We understand your frustration regarding the utility deposit refund process and apologise for the inconvenience caused.Please note that the utility deposit was paid directly to Voltano, and refunds are processed by them in accordance with their refund timelines and procedures. We have been advised that the refund process can take up to 30 days.
As the funds were administered through Voltano, iGrow does not directly hold the deposit. However, we have since received confirmation from the owner that the refund payment has been made to you.We appreciate your concerns and understand the importance of clear communication throughout the process. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our team on 021 979 2501.
Thank you for bringing this matter to our attention. We understand your frustration regarding the utility deposit refund process and apologise for the inconvenience caused.Please note that the utility deposit was paid directly to Voltano, and refunds are processed by them in accordance with their refund timelines and procedures. We have been advised that the refund process can take up to 30 days.
As the funds were administered through Voltano, iGrow does not directly hold the deposit. However, we have since received confirmation from the owner that the refund payment has been made to you.We appreciate your concerns and understand the importance of clear communication throughout the process. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our team on 021 979 2501.
Best regards,
Igrow Wealth Investments's reply29 May 2026, 13:17
Official
Good day,
Thank you for bringing this matter to our attention. We understand your frustration regarding the utility deposit refund process and apologise for the inconvenience caused.Please note that the utility deposit was paid directly to Voltano, and refunds are processed by them in accordance with their refund timelines and procedures. We have been advised that the refund process can take up to 30 days.
As the funds were administered through Voltano, iGrow does not directly hold the deposit. However, we have since received confirmation from the owner that the refund payment has been made to you.We appreciate your concerns and understand the importance of clear communication throughout the process. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our team on 021 979 2501.
Thank you for bringing this matter to our attention. We understand your frustration regarding the utility deposit refund process and apologise for the inconvenience caused.Please note that the utility deposit was paid directly to Voltano, and refunds are processed by them in accordance with their refund timelines and procedures. We have been advised that the refund process can take up to 30 days.
As the funds were administered through Voltano, iGrow does not directly hold the deposit. However, we have since received confirmation from the owner that the refund payment has been made to you.We appreciate your concerns and understand the importance of clear communication throughout the process. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our team on 021 979 2501.
Best regards,
HL
Hybre L's updateReviewer Update
29 May 2026, 13:24Good day. Thank you for your feedback. I am aware that the utility deposit are not kept by I-Grow, but they are the managing agent of the owner and the tenant. Voltano has send me a confirmation email on the 21st May that the owner had been refunded, and submitted my contact email to the owner, but I haven't received any communication or payment from the owner to date. I tried phoning I-Grow to follow up with the owner, but I'm being ignored. What recourse do I have, because I signed a contract with I-Grow, and I-Grow is responsible to manage the property on behalf of the owner.
HL
Hybre L's update29 May 2026, 13:24
Reviewer Update
Good day. Thank you for your feedback. I am aware that the utility deposit are not kept by I-Grow, but they are the managing agent of the owner and the tenant. Voltano has send me a confirmation email on the 21st May that the owner had been refunded, and submitted my contact email to the owner, but I haven't received any communication or payment from the owner to date. I tried phoning I-Grow to follow up with the owner, but I'm being ignored. What recourse do I have, because I signed a contract with I-Grow, and I-Grow is responsible to manage the property on behalf of the owner.