IW
Igrow Wealth Investments
Verified Business
IW
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Igrow Wealth Investments shows a sharply divided experience. New tenants and applicants praise consultant Luvuyo Maqaqa and bond originator Sandy Fahrenfort for exceptional service, while existing and exiting tenants describe severe failures in deposit refunds, maintenance, and portfolio management. The business excels at acquisition but struggles significantly with post-handover property management and accountability.
TrustIndex
6.4
Ranking
#5
in Estate Agents
NPS Score
-64
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Igrow Wealth Investments shows a sharply divided experience. New tenants and applicants praise consultant Luvuyo Maqaqa and bond originator Sandy Fahrenfort for exceptional service, while existing and exiting tenants describe severe failures in deposit refunds, maintenance, and portfolio management. The business excels at acquisition but struggles significantly with post-handover property management and accountability.
Igrow Wealth Investments's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Consultant Luvuyo Maqaqa is repeatedly named with praise for patience, professionalism, and going the extra mile. Bond specialist Sandy Fahrenfort and Tania Wade also receive consistent recognition for dedicated, knowledgeable service during applications and bond originations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
IGrows team has been an extreme nightmare for me I’ve always been a good payer but when it came to me moving out that’s when it became horrible Moving in was great Great service from Mavelin The nightmare started with communicating with Thato Mmatladi Very very rude girl, doesn’t come back to me Doesn’t answer emails Poor communication has a large ego I called her and made an enquiry about processes of moving out and she mentioned to me if I do move out I’ll have to pay 2 months rental not unless there’s a new tenant which I then said if that’s the case I’d rather pay every month having occupancy She then sent an email to the people who do the moving out scheduling When they called me I asked “does this mean I don’t have to pay for other months”- assuming a tenant has been found I then rushed to move out When I called her all she could say was that “I’m a ****” constantly screaming calling me a **** Never to come back to me It’s approaching a new month AND IM BEING BILLED! No deposit return NOTHING I HATE THIS COMPANY AND JUST DONT WANT ANYTHING FROM THEM they’ve now sent me a statement of 16000 from where! I hate igrow
1 reviews | Active since Jan 2020
IGrows team has been an extreme nightmare for me I’ve always been a good payer but when it came to me moving out that’s when it became horrible Moving in was great Great service from Mavelin The nightmare started with communicating with Thato Mmatladi Very very rude girl, doesn’t come back to me Doesn’t answer emails Poor communication has a large ego I called her and made an enquiry about processes of moving out and she mentioned to me if I do move out I’ll have to pay 2 months rental not unless there’s a new tenant which I then said if that’s the case I’d rather pay every month having occupancy She then sent an email to the people who do the moving out scheduling When they called me I asked “does this mean I don’t have to pay for other months”- assuming a tenant has been found I then rushed to move out When I called her all she could say was that “I’m a ****” constantly screaming calling me a **** Never to come back to me It’s approaching a new month AND IM BEING BILLED! No deposit return NOTHING I HATE THIS COMPANY AND JUST DONT WANT ANYTHING FROM THEM they’ve now sent me a statement of 16000 from where! I hate igrow
1 reviews | Active since Jan 2020
I rented a unit through iGrow and moved out at the end of March 2026. When I moved in, iGrow instructed me to pay a utility deposit directly to Voltano for water and electricity. I completed Voltano’s application, paid the deposit, and submitted proof of payment. iGrow was copied on all the correspondence. When I moved out and requested my deposit back, Voltano informed me that they refund deposits to the property owner, not the tenant. I contacted iGrow to get the owner’s details so I could follow up, since I don’t have direct contact with the owner. After multiple emails, iGrow distanced themselves from resolving the issue. Voltano has emailed the owner confirming payment was made and that the deposit should be refunded to me, as I provided proof. The owner has not responded to me. I cannot contact the owner directly as they were blind-copied due to POPIA. I forwarded all correspondence to iGrow and asked them to either facilitate the refund or provide the owner’s contact details. I have not received a response. When I call, the agent dealing with the account says she is busy and will call back, but no follow-up happens once they know it’s me. iGrow managed the property and arranged the Voltano setup, so I believe they have a responsibility to ensure the deposit is returned or to connect me with the owner. At this point, I have been ignored and have no way to recover my money. I would like iGrow to intervene with the owner to pay my money or provide me with the correct contact details so this can be resolved.
1 reviews | Active since Jan 2020
I rented a unit through iGrow and moved out at the end of March 2026. When I moved in, iGrow instructed me to pay a utility deposit directly to Voltano for water and electricity. I completed Voltano’s application, paid the deposit, and submitted proof of payment. iGrow was copied on all the correspondence. When I moved out and requested my deposit back, Voltano informed me that they refund deposits to the property owner, not the tenant. I contacted iGrow to get the owner’s details so I could follow up, since I don’t have direct contact with the owner. After multiple emails, iGrow distanced themselves from resolving the issue. Voltano has emailed the owner confirming payment was made and that the deposit should be refunded to me, as I provided proof. The owner has not responded to me. I cannot contact the owner directly as they were blind-copied due to POPIA. I forwarded all correspondence to iGrow and asked them to either facilitate the refund or provide the owner’s contact details. I have not received a response. When I call, the agent dealing with the account says she is busy and will call back, but no follow-up happens once they know it’s me. iGrow managed the property and arranged the Voltano setup, so I believe they have a responsibility to ensure the deposit is returned or to connect me with the owner. At this point, I have been ignored and have no way to recover my money. I would like iGrow to intervene with the owner to pay my money or provide me with the correct contact details so this can be resolved.
1 reviews | Active since Jan 2020
Before I could complete my application, Luvuyo called me, and he has been incredibly helpful in answering all of my questions and helping me.
1 reviews | Active since Jan 2020
Before I could complete my application, Luvuyo called me, and he has been incredibly helpful in answering all of my questions and helping me.
1 reviews | Active since Jan 2020
Luvuyo was incredible! incredibly honest and effective. In a matter of minutes, I supp**** all the necessary information. He made it really simple. I hope he receives a bonus, and thank him for his work!
1 reviews | Active since Jan 2020
Luvuyo was incredible! incredibly honest and effective. In a matter of minutes, I supp**** all the necessary information. He made it really simple. I hope he receives a bonus, and thank him for his work!
1 reviews | Active since Jan 2020
Thank you so much, Luvuyo. Your constant attention to tenants demonstrates how customer-focused your business is. I'm not having any issues yet. 🎉
1 reviews | Active since Jan 2020
Thank you so much, Luvuyo. Your constant attention to tenants demonstrates how customer-focused your business is. I'm not having any issues yet. 🎉
The most common complaint about Igrow Wealth Investments, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Portfolio managers including Machaela Stanley, Bianca Bester, Ereshia Louw, and Thakhani frequently ignore emails and calls from existing tenants. Tenants describe being passed between agents with no handover, while invoices are sent promptly but queries go unanswered for weeks or months.
Igrow Wealth Investments scores 3 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 3.1. Their strongest theme is Agent Quality (4.1); their weakest is Trust & Transparency (1.9). The top AI-rated Estate Agents business on Hellopeter is O-Yes Properties (4.6). How is the AI Score calculated? →
Igrow Wealth Investments has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 833 reviews in the last 12 months. Hellopeter has tracked Igrow Wealth Investments across 4,147 total reviews. How is the TrustIndex calculated? →