Pooor service from Herotel

Herotel cable damaged after storms in Worcester. I reboot it. Ref no***. They said they wil send a technician yesterday but still no response from them or feedback. Phoned 5 times today all the keep on saying is that they will phone back but no success. My address 8 Hugenoot straat Worcester Wes. ***. Please call me back on ***!!!!!!!!! Stacey Williams!!!!!!!!!