Disgusting service

I am so unhappy with herotel and their service overall however these past couple of days have been so appalling, the miscommunication regarding the WiFi that’s not operating for the past 2 days, they do not communicate when their issues will be looked into and resolved, we are paying for a service that we are not receiving, I tried to call this morning as I have been for days and even run out of airtime cause I have been on the Que to actually speak to someone to be advised any different or any resolution or way forward, you will be losing customers regarding this !!!!