Hello Paisa

Based on recent customer reviews, Hello Paisa is facing significant customer dissatisfaction, with a recurring theme centered on blocked or frozen accounts, FICA holds, and funds that customers say are inaccessible despite submitting requested documentation. Customers consistently mention delays in transfers, unresolved refund requests, and difficulty reaching meaningful support through the call centre. A smaller positive thread highlights helpful in-branch staff and resolution support via the Facebook page. Foreign nationals and remittance users in particular express distress about withheld funds and a perceived lack of accountability from the institution.

Hello Paisa has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 3% of negative reviews, typically within 354 hours 34 min.