HEINEKEN Beverages
Verified Business
|1.7|6 Reviews (last 12 months)|Responds in 146h 1m
HEINEKEN Beverages
Verified Business
|1.7
6 Reviews (last 12 months)
Responds in 146h 1m
Performance(last 12 months):
Ranked In Retail
#105Reply Time
146h 1mReplied to 80% of negative reviews
Reply time on negative reviews: 146h 1m
Ranking
#105
in Retail
Reply Time
146h 1m
Replied to 80% of negative reviews
Reply time on negative reviews: 146h 1m
Review Distribution
1.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGW
Gaby W
1 reviews | Active since Apr 2026
21 Apr 2026, 10:56
Vehicle Damage Incident - Heineken Delivery Truck (Rembdrand Mall, Paarl) 27 April
My vehicle was parked when a Heineken delivery truck made contact with it while entering the delivery area, resulting in visible damage. The truck delivered to OK Liquor store, Rembrandt Mall, Paarl. I only became aware of the incident later that day and subsequently obtained video footage clearly showing the truck s****ing my car. I have reported the matter to the store manager at OK Liquor, who indicated that he will contact the Heineken representative. I have received no communication to date from the representative. I have also requested the representative’s contact details, but these have not been provided. I have reported the incident to SAPS. This incident happened on the 27th of April. I need action taken from Heineken.
Helpful (0)
|Replies (0)GW
Gaby W
1 reviews | Active since Apr 2026
21 Apr 2026, 10:56
Vehicle Damage Incident - Heineken Delivery Truck (Rembdrand Mall, Paarl) 27 April
My vehicle was parked when a Heineken delivery truck made contact with it while entering the delivery area, resulting in visible damage. The truck delivered to OK Liquor store, Rembrandt Mall, Paarl. I only became aware of the incident later that day and subsequently obtained video footage clearly showing the truck s****ing my car. I have reported the matter to the store manager at OK Liquor, who indicated that he will contact the Heineken representative. I have received no communication to date from the representative. I have also requested the representative’s contact details, but these have not been provided. I have reported the incident to SAPS. This incident happened on the 27th of April. I need action taken from Heineken.
0
Replies (0)PK
Pieter K
1 reviews | Active since Jan 2016
2 Jan 2026, 14:52
Shocking customer service Heineken Beverages Stellenbosch
We have send several emails to JC Le Roux as well as to Heineken Beverages consumer complaints and have received zero feedback from them. We have had numerous cans of JC Le Roux Sauvignon Blanc with sedement inside and I have written 3 emails, phoned them and zero response.
Helpful (0)
|Replies (1)PK
Pieter K
1 reviews | Active since Jan 2016
2 Jan 2026, 14:52
Shocking customer service Heineken Beverages Stellenbosch
We have send several emails to JC Le Roux as well as to Heineken Beverages consumer complaints and have received zero feedback from them. We have had numerous cans of JC Le Roux Sauvignon Blanc with sedement inside and I have written 3 emails, phoned them and zero response.
0
Replies (1)NM
Nelson M
1 reviews | Active since Sept 2023
17 Dec 2025, 21:27
Savanna Packaging
I am happy with Savanna Dry as an alcohol beverage but, I am specifically discontent with its current packaging, of 330 ml bottles from 6 to 12 in a single packaging. It always drops out and breaks, our stores like SPAR Tops, Shoprite, Local bottle stores do not take responsibility whatsoever. Pls contact me on ***/***.
Helpful (0)
|Replies (1)NM
Nelson M
1 reviews | Active since Sept 2023
17 Dec 2025, 21:27
Savanna Packaging
I am happy with Savanna Dry as an alcohol beverage but, I am specifically discontent with its current packaging, of 330 ml bottles from 6 to 12 in a single packaging. It always drops out and breaks, our stores like SPAR Tops, Shoprite, Local bottle stores do not take responsibility whatsoever. Pls contact me on ***/***.
0
Replies (1)PB
Petunia B
1 reviews | Active since Nov 2012
9 Oct 2025, 08:14
Heineken Price to win extravaganza big bash was a total lie and a disaster
Heineken Price to win Extravaganza Big Bash held on 8 October 2025 was a **** and actually proved to us that the company we thought was better than South African Breweries was worse hy selling customers lies with their competitons held yesterday. Their was plain down ******** and favoritism with the first bakkie and the scratch cards. The second and third draws were done in a rush and without planning. We are disappointed at Heineken SA
Helpful (0)
|Replies (1)PB
Petunia B
1 reviews | Active since Nov 2012
9 Oct 2025, 08:14
Heineken Price to win extravaganza big bash was a total lie and a disaster
Heineken Price to win Extravaganza Big Bash held on 8 October 2025 was a **** and actually proved to us that the company we thought was better than South African Breweries was worse hy selling customers lies with their competitons held yesterday. Their was plain down ******** and favoritism with the first bakkie and the scratch cards. The second and third draws were done in a rush and without planning. We are disappointed at Heineken SA
0
Replies (1)BB
Brady B
1 reviews | Active since Oct 2025
8 Oct 2025, 22:51
PRICE TO WIN EXTRAVAGANZA BIG BASH WAS ALL A ****
Price to win extravaganza big bash held today the 8th October 2025 was a disaster and a lie. This bash was a fooling the client bash. Limpopo was favorable since the start of the event and someone from Limpopo won the first bakkie after the Heineken beverages crew were right there, surrounding him and even escorted him to the front. It is alleged that him winning was staged because conveniently this person is also from Limpopo and that number was given to him by the Heineken crew at that time when they surrounded him. Customers were upset and everyone walked out because they could see that this whole price giving was a ****. The scratch card system was suspicious because most were white and not even on the wheel and were told that there are no prices for the white scratch cards which we all think was also a ****. After all the customers walked out, they begged us to return because they have decided to have two more draws for two more bakkies but that too was not planned properly, it was done and decided on the spur of the moment. We are all disappointed and yes it was discussed in the busses on our way home. What would have prevented all the shenanigans: Draws should have been based on our outlet numbers or account numbers with Heineken and upon registration. After the deadline date of registration, Heineken should have made sure that everyone who registered's account numbers were printed before hand and placed in the bowl but instead everything was a disaster. All Heineken could sell us was the eazleclub app
Helpful (0)
|Replies (1)BB
Brady B
1 reviews | Active since Oct 2025
8 Oct 2025, 22:51
PRICE TO WIN EXTRAVAGANZA BIG BASH WAS ALL A ****
Price to win extravaganza big bash held today the 8th October 2025 was a disaster and a lie. This bash was a fooling the client bash. Limpopo was favorable since the start of the event and someone from Limpopo won the first bakkie after the Heineken beverages crew were right there, surrounding him and even escorted him to the front. It is alleged that him winning was staged because conveniently this person is also from Limpopo and that number was given to him by the Heineken crew at that time when they surrounded him. Customers were upset and everyone walked out because they could see that this whole price giving was a ****. The scratch card system was suspicious because most were white and not even on the wheel and were told that there are no prices for the white scratch cards which we all think was also a ****. After all the customers walked out, they begged us to return because they have decided to have two more draws for two more bakkies but that too was not planned properly, it was done and decided on the spur of the moment. We are all disappointed and yes it was discussed in the busses on our way home. What would have prevented all the shenanigans: Draws should have been based on our outlet numbers or account numbers with Heineken and upon registration. After the deadline date of registration, Heineken should have made sure that everyone who registered's account numbers were printed before hand and placed in the bowl but instead everything was a disaster. All Heineken could sell us was the eazleclub app
0
Replies (1)TL
Teddy L
1 reviews | Active since Jul 2018
7 Sept 2025, 21:30
For the love of Heineken
Thank you to the best brand. As a loyal consumer who wears your brand by choice out of the love of Heineken beer (check my ticktock to confirm @ Teddy the carwash guy) please assist with a donation of a gazebo with 4 walls. I humbly ask
Helpful (0)
|Replies (0)TL
Teddy L
1 reviews | Active since Jul 2018
7 Sept 2025, 21:30
For the love of Heineken
Thank you to the best brand. As a loyal consumer who wears your brand by choice out of the love of Heineken beer (check my ticktock to confirm @ Teddy the carwash guy) please assist with a donation of a gazebo with 4 walls. I humbly ask
0
Replies (0)