Haval jolion stuck on park mode.

I towed my car to Haval Randfontein on Thursday the 9th of April cause it was stuck on park mode and wouldn't switch into gear,we were told the car would be checked on that day to see what's wrong but till today the 13th of April the vehicle has not been touched.When asked they telling they can't move the car and don't know what to do. My question is so when you fail with the car ,you just keep it there until what ,a miracle happens !