Haval Cape Gate
Claimed Business
|1.2|6 Reviews (last 12 months)|This business does not respond to reviews
Haval Cape Gate
Claimed Business
|1.2
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anlé D'Emiljo
1 reviews | Active since Sept 2020
23 Apr 2026, 16:02
Warning: Avoid Haval. Avoid Haval Cape Gate.
My vehicle was towed into Haval Cape Gate on 23 March. As of 23 April, the only meaningful progress is that the required parts were ordered only a few days ago, with an estimated 6–8 weeks delivery time. This means I have already been without my vehicle for a month, with potentially several more months ahead. The biggest issue is the complete lack of clear diagnosis and communication. I have been told multiple, contradictory stories: - Initially it was a top gasket - Then it was the turbo - Then only the water cooler - Now the plan is to replace the water cooler as a first step, after which further testing can only begin once the part arrives — in 6–8 weeks If additional faults are found, I am told this could mean another 6–8 week wait for parts, again. There is no proper diagnostic plan, no transparency, and no cer*****y at any stage. I have received different versions of events from different managers, which clearly shows poor internal coordination. Communication is non-existent unless I constantly chase for updates. There is no proactive feedback, no timelines, and no ownership of the situation. To make matters worse, I was promised a courtesy vehicle over two weeks ago, which has still not materialised. This promise has been repeated and then ignored. At this point, I genuinely have no idea whether this repair will cost R12,000 and take four more weeks, or R100,000 and take six more months. That level of uncer*****y is completely unacceptable. If I had the option, I would collect my vehicle and take it elsewhere immediately. This is, without exaggeration, the worst service experience I have ever had from any service provider. For context: this is a 2020 Haval with just over 100,000 km and a full service history. Blown gaskets and major failures at this mileage, combined with this level of after-sales support, raise serious concerns about both product reliability and dealer competence. I will never recommend Haval or Haval Cape Gate to anyone. There is no customer focus, no urgency, no accountability, and no appreciation for the impact this situation has on a client’s life. Avoid Haval. Avoid Haval Cape Gate.
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Anlé D'Emiljo
1 reviews | Active since Sept 2020
23 Apr 2026, 16:02
Warning: Avoid Haval. Avoid Haval Cape Gate.
My vehicle was towed into Haval Cape Gate on 23 March. As of 23 April, the only meaningful progress is that the required parts were ordered only a few days ago, with an estimated 6–8 weeks delivery time. This means I have already been without my vehicle for a month, with potentially several more months ahead. The biggest issue is the complete lack of clear diagnosis and communication. I have been told multiple, contradictory stories: - Initially it was a top gasket - Then it was the turbo - Then only the water cooler - Now the plan is to replace the water cooler as a first step, after which further testing can only begin once the part arrives — in 6–8 weeks If additional faults are found, I am told this could mean another 6–8 week wait for parts, again. There is no proper diagnostic plan, no transparency, and no cer*****y at any stage. I have received different versions of events from different managers, which clearly shows poor internal coordination. Communication is non-existent unless I constantly chase for updates. There is no proactive feedback, no timelines, and no ownership of the situation. To make matters worse, I was promised a courtesy vehicle over two weeks ago, which has still not materialised. This promise has been repeated and then ignored. At this point, I genuinely have no idea whether this repair will cost R12,000 and take four more weeks, or R100,000 and take six more months. That level of uncer*****y is completely unacceptable. If I had the option, I would collect my vehicle and take it elsewhere immediately. This is, without exaggeration, the worst service experience I have ever had from any service provider. For context: this is a 2020 Haval with just over 100,000 km and a full service history. Blown gaskets and major failures at this mileage, combined with this level of after-sales support, raise serious concerns about both product reliability and dealer competence. I will never recommend Haval or Haval Cape Gate to anyone. There is no customer focus, no urgency, no accountability, and no appreciation for the impact this situation has on a client’s life. Avoid Haval. Avoid Haval Cape Gate.
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Riaan J
1 reviews | Active since Jul 2011
23 Mar 2026, 21:53
Horrible service
4 months ago my vehicle was in for a service and the person at Haval said they had to order break discs from Joburg, which they said would take 3-5 days to deliver. I phoned them a couple of times and every time they say they will let me know. Well yes, I haven't received a single phone call from them yet and still waiting for the break discs 4 months later. This is by far the worse experience I have received from any car dealer.
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Riaan J
1 reviews | Active since Jul 2011
23 Mar 2026, 21:53
Horrible service
4 months ago my vehicle was in for a service and the person at Haval said they had to order break discs from Joburg, which they said would take 3-5 days to deliver. I phoned them a couple of times and every time they say they will let me know. Well yes, I haven't received a single phone call from them yet and still waiting for the break discs 4 months later. This is by far the worse experience I have received from any car dealer.
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Valencia T
1 reviews | Active since Mar 2018
11 Mar 2026, 09:50
Haval Cape Gate-Bad service
We had such a bad experience with the workshop this morning. We've been calling them and trying to schedule a service for our car for the past 2 and a half months, due to parts. We finally got an appointment for 11 March and we were told the parts have arrived. This morning after being (what I assume is over booked) they have me drop the car, do inspection, book my Uber to get home. Only to arrive home 20min later to be told that I must come fetch the car, there's a part that hasn't arrived and the car cannot be serviced. It was very unprofessional, especially because there was another car also for a major service who was not told they needed to reschedule. It is disheartening because now I need to reschedule my Uber for work to go back to Haval to get my car. It is unprofessional and they don't understand the financial implications they cause, without a sincere apology for "their error".
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Valencia T
1 reviews | Active since Mar 2018
11 Mar 2026, 09:50
Haval Cape Gate-Bad service
We had such a bad experience with the workshop this morning. We've been calling them and trying to schedule a service for our car for the past 2 and a half months, due to parts. We finally got an appointment for 11 March and we were told the parts have arrived. This morning after being (what I assume is over booked) they have me drop the car, do inspection, book my Uber to get home. Only to arrive home 20min later to be told that I must come fetch the car, there's a part that hasn't arrived and the car cannot be serviced. It was very unprofessional, especially because there was another car also for a major service who was not told they needed to reschedule. It is disheartening because now I need to reschedule my Uber for work to go back to Haval to get my car. It is unprofessional and they don't understand the financial implications they cause, without a sincere apology for "their error".
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Sipho M
1 reviews | Active since Dec 2025
31 Dec 2025, 16:27
Haval Cape Gate has the worst car service
Haval Cape Gate is the worst place to service your car in. They are so ***********, irritating and full of bad service. Take your car there at your own risk. I'm so disgusted by Haval Cape Gate. Took my car in for a service now they telling me they can't finish the service today because a specialist that's needed is on leave and I can only get my car back Friday. For three days I won't have a car including New Year's Day. I regret taking my car to those *********** people.
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Sipho M
1 reviews | Active since Dec 2025
31 Dec 2025, 16:27
Haval Cape Gate has the worst car service
Haval Cape Gate is the worst place to service your car in. They are so ***********, irritating and full of bad service. Take your car there at your own risk. I'm so disgusted by Haval Cape Gate. Took my car in for a service now they telling me they can't finish the service today because a specialist that's needed is on leave and I can only get my car back Friday. For three days I won't have a car including New Year's Day. I regret taking my car to those *********** people.
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